Contractor Relations Specialist - Remote

HD Supply Canada, Inc; California, Northern (MO, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(K) with company match

Paid holidays and vacation

Wellness day

Job summary

HD Supply seeks a Contractor Relations Specialist to optimise service quality by assessing contractor capabilities and ensuring compliance with company standards. The role serves as a key liaison among contractors, sales teams, and organizational platforms to maintain high levels of service excellence.

The ideal candidate will have 5+ years in construction contracting, strong licensing knowledge, and experience with multi-state regulatory requirements.

Qualifications

• 5+ years of experience in multi-family or commercial construction projects as an Electrical or HVAC/Mechanical contractor.
• Licensing eligibility requirements for Electrical or HVAC/Mechanical state licenses for organizational use.
• Experience managing contractor licensing, registrations, and regulatory compliance across multiple states and local jurisdictions.
• Ability to recruit and maintain networks of qualified contractors supporting renovation, construction, or installation services.
• Proficiency with compliance tracking systems, databases, and reporting tools such as QuickBase.
• Ability to collaborate cross-functionally with sales, operations, project management, and leadership.

Responsibilities

• Reviews service capabilities and contractor performance to identify strengths, weaknesses, and opportunities for improvement to better meet customer needs.
• Recruits and onboards contractors based on assessments, serving as the primary communication and escalation point.
• Develops and maintains contractor performance grading system and reviews audits to ensure compliance with HD Supply standards, while educating contractors on quality standards and procedural guidelines.
• Acts as pivotal connection between contractors and the sales team, facilitating clear communication of service capabilities to sales representatives, while managing contractor inquiries regarding project specifications, regulatory compliance, and customer expectations.
• Utilizes QuickBase to assess programming needs for future growth, ensuring accuracy and integrity of data input, while actively participating in strategy discussions for potential integration with other organizational platforms and systems.
• Provides oversight by approving contractors' licenses in QuickBase for permitted services, reviewing scopes of work to ensure compliance with licensing laws, and offering backup support for licensing expertise during project success calls.

Skills

Contractor licensing

Regulatory compliance

Contractor recruitment

Multi-state compliance

Networking with contractors

Cross-functional collaboration

Education

BS/BA in related discipline

Certification in contracting/regulation (where applicable)

Tools

QuickBase

Job description

.Contractor Relations Specialist - Remote page is loaded## Contractor Relations Specialist - Remotelocations: REMOTE GA 3 - Remotely Working in Georgia: REMOTE TX 3 - Remotely Working in Texas: REMOTE CA 4 - Remotely Working in California: REMOTE FL 3 - Remotely Working in Floridaposted on: Posted Yesterdayjob requisition id: R26005470Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above unless stated otherwise on this job posting.**Job Specific Responsibilities and Preferred Qualifications****Preferred Qualifications*** 5+ years of experience in multi-family or commercial construction projects as an Electrical or HVAC/Mechanical contractor.* Work experience and education commensurate with licensing agencies eligibility requirements for obtaining Electrical or HVAC/Mechanical state contractor licenses for organizational use.* Experience managing contractor licensing, registrations, and regulatory compliance across multiple states and local jurisdictions.* Strong knowledge of contractor qualification processes, including licensing verification, insurance compliance, onboarding, and performance evaluations.* Demonstrated ability to recruit, develop, and maintain networks of qualified contractors supporting renovation, construction, or installation services.* Proficiency working with compliance tracking systems, databases, and reporting tools (such as QuickBase) to maintain accurate records and drive process improvements.* Proven ability to collaborate cross-functionally with sales, operations, project management, and leadership teams while providing compliance guidance and supporting business growth initiatives.**Job Summary**Optimizes service quality and customer satisfaction by assessing contractor capabilities, implementing improvement strategies, and maintaining compliance with company standards. Serves as a pivotal link between contractors, sales teams, and organizational platforms to ensure seamless communication and uphold service excellence.**Major Tasks, Responsibilities, and Key Accountabilities*** Reviews service capabilities and contractor performance to identify strengths, weaknesses, and opportunities for improvement to better meet customer needs.* Recruits and onboards contractors based on assessments, serving as the primary communication and escalation point.* Develops and maintains contractor performance grading system and reviews audits to ensure compliance with HD Supply standards, while educating contractors on quality standards and procedural guidelines.* Acts as pivotal connection between contractors and the sales team, facilitating clear communication of service capabilities to sales representatives, while managing contractor inquiries regarding project specifications, regulatory compliance, and customer expectations.* Utilizes QuickBase to assess programming needs for future growth, ensuring accuracy and integrity of data input, while actively participating in strategy discussions for potential integration with other organizational platforms and systems.* Provides oversight by approving contractors' licenses in QuickBase for permitted services, reviewing scopes of work to ensure compliance with licensing laws, and offering backup support for licensing expertise during project success calls.**Nature and Scope*** Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.* Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.* May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.**Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Usually located in a comfortable environment but with regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.* Typically requires overnight travel 20% to 50% of the time.**Education and Experience*** Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.***For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:*****Pay Range**HDS provides the following benefits to all permanent full-time associates:* Medical (with Prescription drug coverage), dental, and vision plans* Health care and Dependent Care FSA (as applicable)* 401(K) with company match* Paid Holiday, Vacation, Personal Time, and Wellness Day* Paid Sick Time* Life and Accidental Death & Dismemberment Insurance* Short and Long-term Disability Insurance* Critical Illness Insurance* Accident Insurance* Whole Life insurance* Commuter Benefits* Tuition Reimbursement* Employee Assistance Program* Adoption and Surrogacy AssistanceCA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.**Our Goals for Diversity, Equity, and Inclusion**We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.**Equal Employment Opportunity**HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.At HD Supply, we believe that our core purpose is to improve our associates' lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers' success by consistently delivering what they need, where and when they need it.has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products - all at competitive prices.Combine this with our industry-leading, value-add services - including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions - and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.