Contractor Relations Specialist

Socket.dev; Bridgeton (NJ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement

Tuition reimbursement

Job summary

Walker-Miller Energy Services in Detroit seeks a Contractor Relations Specialist to oversee the program, coach contractors, and ensure project rules are followed while implementing program tasks. You will develop relationships with vendors and communities, train participants, review applications, maintain databases, deliver updates, and provide excellent customer service to drive participation and success.

This role requires travel up to 25% and a strong commitment to equity.

Qualifications

• High School Diploma or equivalent required.
• Experience working with contractors, vendors, and businesses.
• Strong customer service and communication skills.
• Ability to work independently and stay organized.
• Analytical ability to summarize data and solve problems.
• Proficiency in MS Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with customers, clients, and team members.
• Ability to thrive in a collaborative environment.
• Willingness to travel up to 25%.

Responsibilities

• Embrace and operate within core values.
• Develop understanding of program direction for energy efficiency and customer activities.
• Drive interest and participation with contractors.
• Provide education and support to participating contractors through one-on-one and group sessions.
• Review applications to ensure completeness and adherence to rules.
• Communicate updates and disqualifications to participants.
• Maintain program databases and licenses; contact participants for information.
• Assist with project tracking, lead sharing, and other needs.
• Support outreach and application processes to ensure compliance.
• Establish and maintain relationships with employees, agencies, and the public.

Skills

Strong customer service

Excellent written and verbal comms

Analytical ability

Organizational skills

Independent work

Collaborative mindset

Good judgement

Diversity & inclusion mindset

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Company Overview:

Founded in 2000, Walker-Miller Energy Services is a Detroit-based core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

• B - Boldly Go
• E - Embrace Equity
• H - Humble Confidence
• I - Inclusive Stewardship
• V - Value Reputation
• E - Extraordinary Experience

Position Summary:

The Contractor Relations Specialist will work alongside team members and oversee and implement tasks and activities associated with the program. The Trade Liaison must be able to identify and rectify potential problems and be responsible for coaching, training, and developing contractors to be successful as a program contractor.

Essential Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within our core values.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and business activities of its customers.
• Drive interest and participation in the program with all contractors trades.
• Provide education and support to participating and interested contractors through one on one and group engagement.
• Review applications and documentation to ensure completeness and adherence to program rules and requirements.
• Communicate and follow up with program updates and disqualifications to participants
• Maintain, update, and add entries to the program databases accurately, including licenses and contacting participants for information.
• Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs like this.
• Assist participants to ensure they have the correct information and marketing materials to promote the program
• Help with customer service calls, corresponding with customers and contractors with clear direction from program manager.
• Assists with the development and implementation of a plan to attract new contactors to meet program objectives.
• Support the outreach and application process to ensure applicants adhere to program rules and requirements.
• Establish and maintain effective working relationships with employees, other agencies, and the public.

Minimum Qualifications:

• High School Diploma or equivalent.
• Experience working with contractors, vendors, and businesses.
• Experience identifying and developing relationships, as well as collaborating with community organizations.
• Strong customer service and communication skills.
• Ability to work independently and excellent organizational skills.
• Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong history of providing excellent customer service.
• Excellent written and verbal communication skills.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and team members.
• Ability to thrive in a collaborative environment.
• Function well with a diverse group of people.
• Utilize good judgement to plan and accomplish goals.
• Anticipate and troubleshoot issues as needed.
• Must be able to handle a wide work variety that may not be explicitly stated above listed duties and work in a fast-paced environment.

Desired Qualifications:

• At least 2 years of previous energy efficiency industry experience.
• Bilingual preferred.

Licenses & Certifications

• Valid driver’s license with acceptable driving record.

Travel Requirements

• Willingness to travel up to 25% of the time.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift to 10 pounds.
• Noise level is typically moderate.

Note: Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions concerning labor categories that are specific to the position.

A team member may be eligible for additional pay, premiums, or bonus potential. Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Compensation Range: $24.03-$29.32/hour

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.