Contractor: Client Services Reporting Coordinator

WillHire; Memphis (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

WillHire is seeking a highly organized contractor to join our operations team in Memphis. The role handles time-sensitive daily reports, manages confidential client information, and delivers service to high-net-worth clients and financial advisors.

The ideal candidate is quick-thinking, a strong communicator, and a collaborative team player, capable of navigating virtual and in-person meetings while using Microsoft Office at an advanced level.

Qualifications

• Proven experience in a client service or operations support role.
• Strong proficiency in Microsoft Office, especially Excel and Outlook.
• Excellent verbal and written communication skills.
• Ability to make quick, informed decisions under pressure.
• Professional, pleasant demeanor with a focus on client satisfaction.
• Comfortable working with high-net-worth individuals and financial professionals.
• Ability to maintain confidentiality and handle sensitive data responsibly.
• Willingness to fully engage in team meetings, both virtual and in-person.
• High school diploma or equivalent; minimum 3 years of client services experience.

Responsibilities

• Process and manage daily operational reports with strict deadlines.
• Handle confidential and sensitive information with discretion and accuracy.
• Provide phone support for clients and financial advisors (approximately half the workday).
• Deliver a service-first experience in all client interactions.
• Collaborate effectively with team members in both virtual and in-person meetings.
• Participate actively in team discussions, training, and feedback sessions.
• Utilize Microsoft Office Suite at an advanced level.

Skills

Client service experience

Microsoft Office (Excel, Outlook)

Communication skills

Decision making under pressure

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, Outlook, Word)

Job description

WillHire is seeking a highly organized contractor to join our operations team in Memphis. The role handles time-sensitive daily reports, manages confidential client information, and delivers service to high-net-worth clients and financial advisors.

The ideal candidate is quick-thinking, a strong communicator, and a collaborative team player, capable of navigating virtual and in-person meetings while using Microsoft Office at an advanced level.