Contract Specialist, AFX - BPO - Contract Ops

Amazon Web Services (AWS); Seattle (WA); On-site; USD 80,000 - 99,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

AWS is seeking a detail-oriented contract operations professional to support onboarding for private pricing customers. You will manage multiple defined processes, ensure data integrity, and communicate with multiple teams in a fast-paced environment.

This role emphasizes data-driven decision-making, with contracts documenting and operationalizing private pricing terms to deliver business value and efficient service to customers.

Qualifications

• Bachelor's degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and quantitative, analytical and organizational skills, including intermediate Excel (Pivot Tables, VLookups).
• Experience with Microsoft Excel including pivot tables/charts, formulas (SUMIF), and VLookup.

Responsibilities

• Own the onboarding process for private pricing customers, including enablement of AWS Support and integration into contract systems.
• Provide in-house reporting: operational volume forecasts, pipeline summaries, and metric tracking.
• Draft in-depth custom pricing contracts from system data.
• Drive process and system improvements.
• Identify and implement data improvements and system customizations to meet business requirements.
• Retrieve and analyze data using Excel, Salesforce, and BI systems.
• Communicate transparently across channels to ensure process clarity.

Skills

Business analytics

Advanced Excel

SQL

Salesforce

Private pricing contracts

Data analysis

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Description

AWS’ growth is driving a rapid expansion of its contract operations team and has the need for a detailed, process orientated individual who will support contract onboarding for our private pricing customers. This will include managing multiple defined processes, ensuring data integrity within our systems, and communicating frequently with various teams. The successful candidate must be a strong communicator, be detail oriented, have the ability to manage multiple tasks simultaneously, and thrive in a dynamic, quickly changing environment.

Description

AWS’ growth is driving a rapid expansion of its contract operations team and has the need for a detailed, process orientated individual who will support contract onboarding for our private pricing customers. This will include managing multiple defined processes, ensuring data integrity within our systems, and communicating frequently with various teams. The successful candidate must be a strong communicator, be detail oriented, have the ability to manage multiple tasks simultaneously, and thrive in a dynamic, quickly changing environment. AWS has a strong culture of data-driven decision-making requiring timely, accurate, and actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms are captured and documented appropriately. This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently and accurately.

Key Job Responsibilities

• Own the process of onboarding Support for private pricing customers, including the enablement of AWS Support, facilitating communication between key parties, and implementation of agreements into contract management systems.
• Act as a resource for in-house reporting including operational volume forecasts, pipeline summaries, and metric tracking
• Utilize system data to draft in-depth custom pricing contracts
• Actively participate/drive process and system improvements
• Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements
• Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
• Proactively identify and implement operational improvements, enhancements, and system customization that meet business requirements
• Communicate effectively across all related channels to ensure transparency of process

About The Team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing And Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• Bachelor's degree or equivalent in Business, Accounting, or a related field
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas

Preferred Qualifications

• Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
• Experience using Salesforce
• Experience supporting sales and/or tech teams
• Experience working with custom private pricing contracts

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Compensation

USA, TX, Dallas - 56,800.00 - 99,300.00 USD annually

USA, VA, Arlington - 56,800.00 - 99,300.00 USD annually

USA, WA, Seattle - 80,200.00 - 99,300.00 USD annually

Company

Amazon Web Services, Inc.

Job ID

A10577723