Contract Route Technician

Family Entertainment Group; Des Moines (IA); On-site; USD 27,552,000 - 48,216,000; Full time

Job summary

Family Entertainment Group is seeking a reliable Independent Contract Route Technician to service 1–2 assigned partner locations. This field-based role involves visiting locations 2–3 times per week, inspecting and maintaining arcade games and related equipment, and ensuring guest-ready experiences across venues.

You will provide your own transportation and tools, work on a flexible schedule, and collaborate with partner locations to keep equipment operational and well-maintained.

Qualifications

• Experience repairing arcade equipment, vending equipment, amusement devices, gaming gear, or similar mechanical/electrical systems preferred.
• Strong troubleshooting and mechanical aptitude.
• Ability to work independently with minimal supervision.

Responsibilities

• Visit assigned locations 2–3 times per week on an established service schedule.
• Inspect, clean, test, and perform preventive maintenance on arcade games, cranes, kiosks, card readers, and redemption equipment.
• Troubleshoot and repair common mechanical, electrical, and electronic issues.
• Restock prizes, game cards, and operating supplies as needed.
• Perform crane merchandising, including organizing, filling, and maintaining prize displays to ensure an appealing guest experience.
• Maintain overall cleanliness of games, equipment, and the game area, ensuring all areas remain neat, presentable, and guest-ready.
• Complete service reports, repair documentation, and inventory updates after each visit.
• Communicate professionally with partner management regarding completed work and equipment needs.
• Report equipment requiring major repairs or replacement.
• Maintain a safe, organized work environment while servicing equipment.

Skills

Arcade repair

Mechanical aptitude

Troubleshooting

Customer service

Valid driver’s license

Physical capability

Tools

Own tools

Job description

Contract Route Technician (1099)

Location: Field-Based / Route-Based (Local Travel Required)

About Family Entertainment Group

Family Entertainment Group (FEG) is a recognized leader in designing, developing, and operating world-class family entertainment centers and arcade experiences. We partner with leading brands, including Topgolf, Punch Bowl Social, resorts, hotels, casinos, and entertainment venues across the country to deliver exceptional guest experiences.

Job Type

Contract

Description

Family Entertainment Group is seeking a reliable Independent Contract Route Technician to service 1–2 assigned partner locations. This contract role is ideal for someone who enjoys hands‑on technical work and flexible scheduling while taking ownership of maintaining arcade equipment. The technician will visit each assigned location 2–3 times per week to inspect, clean, repair, and maintain games and related equipment, ensuring every location remains operational and guest‑ready. As an independent contractor, you will provide your own transportation, tools, and scheduling flexibility while representing Family Entertainment Group professionally at partner locations.

Responsibilities

• Visit assigned locations 2–3 times per week on an established service schedule.


• Inspect, clean, test, and perform preventive maintenance on arcade games, cranes, kiosks, card readers, and redemption equipment.


• Troubleshoot and repair common mechanical, electrical, and electronic issues.


• Restock prizes, game cards, and operating supplies as needed.


• Perform crane merchandising, including organizing, filling, and maintaining prize displays to ensure an appealing guest experience.


• Maintain overall cleanliness of games, equipment, and the game area, ensuring all areas remain neat, presentable, and guest‑ready.


• Complete service reports, repair documentation, and inventory updates after each visit.


• Communicate professionally with partner management regarding completed work and equipment needs.


• Report equipment requiring major repairs or replacement.


• Maintain a safe, organized work environment while servicing equipment.

Qualifications

• Previous experience repairing arcade equipment, vending equipment, amusement devices, gaming equipment, electronics, or similar mechanical/electrical systems preferred.


• Strong troubleshooting and mechanical aptitude.


• Ability to work independently with minimal supervision.


• Excellent communication and customer service skills.


• Reliable transportation and a valid driver's license.


• Ability to lift up to 50 pounds and perform physical work.

Contract Details

• 1099 Independent Contractor


• Service 1–2 assigned locations


• Visit each location 2–3 times per week


• Flexible scheduling within agreed‑upon service windows


• Local travel required


• Compensation based on an agreed‑upon contract rate

What Success Looks Like

• Equipment remains operational, clean, and guest‑ready.


• Service visits are completed consistently and on schedule.


• Partner locations receive responsive, professional service.


• Maintenance records and service documentation are completed accurately and on time.