Contract Data & Consumer Support Analyst

Align Technology, Inc.; Raleigh (NC); On-site; USD 45,000 - 60,000; Part time

Job summary

A leading healthcare company based in North Carolina is seeking a Consumer Care Representative - Contractor. This role demands strong analytical skills and advanced proficiency in Microsoft Excel to manage data accurately. Responsibilities include reporting, tracking data trends, and providing consumer support through calls and emails. The ideal candidate will have extensive experience in customer service and the healthcare sector, ensuring that they meet high-quality metrics in their work. Competitive compensation and supportive work environment offered.

Qualifications

• 5+ years of customer service or operations experience preferred.
• 2+ years of experience in the healthcare industry preferred.
• Proficiency in managing data entry projects.

Responsibilities

• Accurately pull and organize reports using Microsoft Excel.
• Monitor and analyze data trends to provide insights.
• Support inbound and outbound consumer inquiries.

Skills

Microsoft Excel proficiency

Data reconciliation accuracy

Attention to detail

Analytical thinking

Professional communication skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

MS Office programs

Job description

A leading healthcare company based in North Carolina is seeking a Consumer Care Representative - Contractor. This role demands strong analytical skills and advanced proficiency in Microsoft Excel to manage data accurately. Responsibilities include reporting, tracking data trends, and providing consumer support through calls and emails. The ideal candidate will have extensive experience in customer service and the healthcare sector, ensuring that they meet high-quality metrics in their work. Competitive compensation and supportive work environment offered.