Contract Change Specialist

National Life Insurance Company; Addison (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

National Life Group in Addison, TX, seeks an experienced policy servicing professional to handle after-issue life insurance and annuity transactions. You will review contracts, calculate premium impacts, and process changes while coordinating with producers, policy owners, and home-office teams.

The role emphasizes accuracy, confidentiality, and strong communication. Onsite work four days weekly with core days Mon–Thu, and knowledge of MS Office is required.

Qualifications

• Strong verbal and written communication skills.
• Strong attention to detail and problem-solving skills.
• Maintain confidentiality.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to meet deadlines and work independently and collaboratively.
• Ability to work in a fast-paced environment.
• Ability to establish and maintain effective working relationships.
• Ability to pass a background check.
• Completion of LOMA FLMI Level 1 Courses 280 and 290 within the first year of employment.

Responsibilities

• Analyze requests from policy owners or field associates by reviewing product specifications, contractual language, rate books, and agent guides.
• Review requests for completeness and communicate missing requirements to agents or policy owners.
• Order underwriting requirements, including medical exams, RX reports, MIB, motor vehicle reports, and other requested evidence.
• Process submitted transactions accurately within established service standards.
• Perform final review of policy changes, calculate premium and commission impacts, and prepare required documentation.
• Update administrative and supporting systems to complete policy changes.
• Perform quality reviews and distribute required forms and documentation.
• Maintain permanent electronic records and complete follow-up activities as appropriate.
• Support SEC, FINRA, state, and transactional audits.
• Determine whether grace period and/or lapse notifications should be sent to policyholders.
• Perform all other duties as assigned.

Skills

Communication skills

Attention to detail

Confidentiality

Microsoft Office

Deadline management

Team collaboration

Background check

Education

LOMA FLMI Level 1 Courses 280 and 290

Job description

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

The primary responsibility for this position is to provide quality after-issue servicing of life insurance and annuity products. This role processes policy changes in accordance with contractual provisions, product specifications, company policies, and state regulations while providing timely and accurate service.

The incumbent collaborates with producers, policy owners, field associates, and multiple home office business units to complete after-issue transactions and resolve servicing requests. The ideal candidate is detail-oriented, organized, customer-focused, and able to manage multiple priorities while maintaining accuracy and confidentiality.

This position currently offers an onsite work schedule, with the expectation that youwill bein the officefour (4)days per weekduringonsite core days. Our current onsite core days areMonday,Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Analyze requests from policy owners or field associates by reviewing product specifications, contractual language, rate books, and agent guides.
• Review requests for completeness and communicate missing requirements to agents or policy owners.
• Order underwriting requirements, including medical exams, RX reports, MIB, motor vehicle reports, and other requested evidence.
• Process submitted transactions accurately within established service standards.
• Perform final review of policy changes, calculate premium and commission impacts, and prepare required documentation.
• Update administrative and supporting systems to complete policy changes.
• Perform quality reviews and distribute required forms and documentation.
• Maintain permanent electronic records and complete follow-up activities as appropriate.
• Support SEC, FINRA, state, and transactional audits.
• Determine whether grace period and/or lapse notifications should be sent to policyholders.
• Perform all other duties as assigned.

Minimum Qualifications

• Strong verbal and written communication skills.
• Strong attention to detail and problem-solving skills.
• Maintain confidentiality.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to meet deadlines and work independently and collaboratively.
• Ability to work in a fast-paced environment.
• Ability to establish and maintain effective working relationships.
• Ability to pass a background check.
• Completion of LOMA FLMI Level 1 Courses 280 and 290 within the first year of employment.

Preferred Qualifications

• ACA and ALMI LOMA designations.
• Previous insurance or financial services experience.

At National Life Group, we view AI as an enablerof human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate,to improvethe efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.
• Additional Expectations for AI-Forward Roles

Core Competencies

Service Focus - Demonstrates a client centric focus for satisfying one's external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
Decision Making - Makes sense of complex information, critically evaluates, and creates solutions.
Results Oriented - Sets performance and personal goals; Driven to meet or exceed goals and objectives.
Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.
Demonstrates Learning Agility - Enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; Seeks feedback and changes accordingly.
Establishes Relationships - Builds partnerships with others to instill trust, collaborate, and meet shared objectives.
Communicates Effectively - Actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.
Fosters Diversity- Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range

$20 - $30 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in National Life Insurance Company’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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