Contract Administration Representative

3M HEALTHCARE; Zionsville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) with match

Wellness programs

Job summary

Group 1001 in Indiana is seeking a Contract Administration Representative to manage new business applications and related transactions for annuities, ensuring accuracy and timely processing.

You will enter data, review NIGOs, work with agents, and support both Advisors and Clients with all new business operations while adhering to financial industry rules.

This role offers growth, a collaborative environment, and comprehensive benefits.

Qualifications

• Bachelor’s degree in a related field or equivalent experience; advanced degree a plus.
• 3+ years of operational/customer service or processing experience.
• Proven ability to communicate effectively.
• Strong problem-solving skills in a fast-paced environment.
• Strong leadership and communication skills.
• Knowledge of the annuity market with focus on fixed, fixed-indexed and variable annuities.

Responsibilities

• Process and review new business paperwork to issue the business accurately and in a timely manner, including entering data into the system, checking for NIGOs, suitability reviews, and working with agents to resolve NIGOs.
• Learn, retain, and update knowledge of a wide variety of financial product information and internal processes and procedures while adhering to strict financial industry rules and regulations.
• Assist with processing other types of maintenance and withdrawal transactions as needed.
• Provide information regarding contract values, contract status updates, withdrawals, fund performance, outstanding issue requirements, 1035 exchanges, IRA and Qualified Plan transfers and rollovers, agent licensing, and commissions for new business.
• Support both Agent/Advisors and Clients with all new business operations.
• Assist in special projects as needed.

Skills

Communication

Problem solving

Leadership

Customer service

Education

Bachelor’s degree or equivalent experience

Advanced degree a plus

Job description

Group 1001 is a consumer‑centric, technology‑driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can‑do culture. Group 1001’s culture emphasizes collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters

The Contract Administration Representative position is responsible for the processing of paperwork and case ownership to ensure accurate and timely completion of customer transactions. This position’s primary focus is new business applications but will also be required to assist with other types of transactions for both Variable and Fixed Annuity policies. This role is a part of the operations team supporting the new internal administrative platform.

How You’ll Contribute

• Process and review new business paperwork to issue the business accurately and in a timely manner, including entering data into the system, checking for NIGOs, suitability reviews, and working with agents to resolve NIGOs.
• Learn, retain, and update knowledge of a wide variety of financial product information and internal processes and procedures while adhering to strict financial industry rules and regulations.
• Assist with processing other types of maintenance and withdrawal transactions as needed.
• Provide information regarding contract values, contract status updates, withdrawals, fund performance, outstanding issue requirements, 1035 exchanges, IRA and Qualified Plan transfers and rollovers, agent licensing, and commissions for new business.
• Support both Agent/Advisors and Clients with all new business operations.
• Assist in special projects as needed.

What We’re Looking For

• Bachelor’s degree in a related field or equivalent experience. Advanced level degree a plus.
• 3+ years of operational/customer service or processing experience or a combination is preferred.
• Proven ability to communicate effectively.
• Strong problem‑solving skills and experience working in a fast‑paced environment.
• Strong leadership and communication skills.
• Strong working knowledge of the annuity market, with specific focus on the fixed, fixed‑indexed and variable annuities.

Benefits Highlights

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly have the ability to enroll in Group 1001’s benefits package.
• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long‑Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Employees may also participate in the Company’s 401(k) plan, with matching contributions by the Company.
• Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued.
• Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high‑performance team.
• All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.