Continuous Improvement Specialist

Vanguard Charitable Endowment Program; Malvern (Chester County); On-site; USD 85,000 - 110,000; Full time

Job summary

Vanguard Charitable Endowment Program is seeking a Continuous Improvement Specialist to advance operational excellence by applying Lean, data analysis, and structured problem-solving to enhance quality, efficiency, and stakeholder experience.

You will partner with business leaders to identify challenges, map processes, measure performance, and support sustainable improvements with a focus on outcomes and benefit realization.

Qualifications

• Bachelor's degree in a related field or equivalent experience preferred.
• Lean Six Sigma Green Belt certification preferred.
• Experience with process improvement, Lean, Six Sigma, or related methodologies.

Responsibilities

• Support and execute continuous improvement initiatives across the organization, applying Lean and problem-solving methodologies.
• Facilitate process reviews, document current-state and future-state workflows, and support implementation of solutions.
• Develop reporting, dashboards, and analyses to provide visibility into process performance.
• Partner with stakeholders to understand operational needs and drive improvement initiatives.
• Document processes and standards to promote consistency and knowledge sharing.

Skills

Lean Six Sigma Green Belt

Process mapping

Root-cause analysis

Data analysis

Facilitation

Stakeholder management

Communication

Problem-solving

Education

Bachelor's degree

Tools

Reporting tools

Dashboards

Data-analysis tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Malvern, PA, US

5 days ago Requisition ID: 1237

JOB SUMMARY

The Continuous Improvement Specialist supports operational excellence and continuous improvement efforts across Vanguard Charitable by applying process improvement methodologies, data analysis, and structured problem-solving techniques to improve quality, efficiency, scalability, and stakeholder experience.

This role partners with business stakeholders to identify operational challenges, assess root causes, analyze performance data, document current- and future-state processes, and support implementation of sustainable improvements. The Continuous Improvement Specialist contributes to improvement initiatives and business case development while helping establish performance measures and process standards that support long-term operational effectiveness.

ESSENTIAL JOB FUNCTIONS

• Support and execute continuous improvement initiatives that address operational challenges and opportunities across the organization. Apply Lean, operational excellence, and structured problem-solving methodologies to identify root causes, eliminate waste, improve process efficiency, and increase operational effectiveness.
• Facilitate process reviews, document current-state and future-state workflows, identify improvement opportunities, develop recommendations, and support implementation of approved solutions. Contribute to benefit realization activities by tracking outcomes and measuring improvements against defined success criteria.
• Process Analysis & Operational Insights (25%)
  • Analyze operational, workload, quality, service-level, and performance data to identify trends, bottlenecks, process constraints, and emerging operational risks.
  • Develop reporting, dashboards, scorecards, and analyses that provide visibility into process performance and support data-driven decision making. Translate data into actionable insights and recommendations that inform prioritization, improvement efforts, and leadership discussions.
• Business Partnership & Improvement Facilitation (20%)
  • Partner with business stakeholders to understand operational needs, gather relevant data, define problem statements, and support improvement initiatives from assessment through implementation.
  • Facilitate workshops, process-mapping sessions, root-cause analysis activities, and problem-solving discussions. Build collaborative relationships across teams to ensure improvement initiatives reflect business needs and drive sustainable outcomes.
• Process Governance & Documentation (10%)
  • Develop and maintain process documentation, workflows, standards, business rules, and supporting materials that promote process consistency and operational effectiveness.
  • Support efforts to standardize processes, reduce variation, and improve organizational knowledge through clear and accurate documentation.
• Opportunity Assessment & Business Case Support (10%)
  • Support identification, qualification, and assessment of continuous improvement opportunities.
  • Collect and analyze data, quantify impacts, estimate benefits, and contribute to business cases that support prioritization and investment decisions. Assist in measuring realized outcomes and communicating improvement results to stakeholders.

QUALIFICATIONS

Education & Training

• Bachelor's degree required. Concentration in business, operations management, industrial engineering, process improvement, finance, mathematics, statistics, data analytics, or a related field preferred.

Licensure & Certification

• Lean Six Sigma Green Belt certification preferred, issued by a widely recognized organization.

Knowledge, Skill, and Ability

• Knowledge of continuous improvement, operational excellence, Lean, process improvement, and problem-solving methodologies.
• Skilled in process mapping, root-cause analysis, workflow analysis, and future-state process design.
• Ability to collect, analyze, and interpret operational data to identify trends and improvement opportunities.
• Skilled in translating data into actionable business insights and recommendations.
• Strong facilitation and stakeholder-management skills.
• Ability to communicate complex concepts clearly to technical and non-technical audiences.
• Ability to manage multiple priorities and contribute to simultaneous improvement initiatives.
• Proficiency with reporting, dashboarding, and data-analysis tools.
• Strong organizational skills, attention to detail, and follow-through.

Experience

• Minimum of three years of progressive business, operations, process improvement, business analysis, operational analytics, quality, continuous improvement, or related experience.
• Experience supporting process improvement, Lean, Six Sigma, operational excellence, project delivery, or business transformation efforts preferred.
• Experience developing operational reporting, dashboards, performance metrics, or business analysis deliverables preferred.