Continuous Improvement Manager

Cencora; Colorado; On-site; USD 86,000 - 124,000; Full time

Job summary

An innovative company is seeking a dedicated Manager to lead continuous improvement efforts in the healthcare supply chain. This role focuses on enhancing quality and efficiency through data analysis, project management, and change management strategies. The ideal candidate will possess strong leadership and analytical skills, with a passion for customer-centricity and fostering a culture of excellence. Join a forward-thinking organization that values its team members and offers a collaborative environment to make a real difference in the lives of people and animals. Apply today to be part of this meaningful journey!

Benefits

Health Coverage

Wellness Programs

Professional Development

Mentorship

Employee Resource Groups

Volunteer Activities

Qualifications

• 3+ years of project management experience in healthcare supply chain.
• Certified in Lean methodologies (Green Belt required, Black Belt preferred).

Responsibilities

• Drive continuous improvement initiatives using Lean and Six Sigma methodologies.
• Mentor team members and foster a culture of learning and innovation.

Skills

Leadership

Project Management

Analytical Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Organizational Skills

Education

Bachelor's Degree

Lean Green Belt Certification

Lean Black Belt Certification

Tools

Microsoft Office

Robotic Process Automation (RPA)

Process Mining Tools

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Please note: Interested candidates must be located on the Western Coast of the United States, in either Pacific or Mountain Standard Time.

The Manager works closely with business leaders to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across our business. This role is responsible for improving quality and efficiency measured through customer satisfaction and loyalty across all customer segments. This individual should be well grounded in the healthcare supply chain environment, aware of industry changes, passionate about customer-centricity and the associate experience, and capable of driving towards Cencora's vision. Additionally, they should have sufficient experience to foster a culture of excellence within the company.

Key Responsibilities

1. Continuous Improvement & Execution (50%)
   • Utilize Robotic Process Automation (RPA) and process mining tools to streamline workflows, identify inefficiencies, and analyze data for improvement opportunities.
   • Understand business needs and develop data analysis and reporting strategies, transforming raw data into actionable insights.
   • Apply industry knowledge to enhance performance.
   • Manage a portfolio of improvement projects, ensuring they stay on track and meet strategic goals.
   • Identify and oversee process improvement opportunities across departments, ensuring projects are completed on time and within budget.
   • Collaborate with cross-functional teams to align initiatives with business priorities and maintain transparent communication.
   • Apply Lean, Six Sigma, or TQM methodologies to analyze and improve processes.
   • Design and implement sustainable process improvements to reduce rework and cycle times while improving quality.
   • Develop countermeasures for process gaps and verify their effectiveness.
   • Regularly analyze performance data to measure initiative impacts and identify future opportunities.
   • Use structured problem-solving methodologies to identify root causes and implement solutions.
   • Create project artifacts such as charters, metrics, data collection and pilot plans, control plans, and training materials.
   • Establish dashboards and metrics to monitor improvement effectiveness.
   • Facilitate group meetings and workshops on advanced improvement topics.
2. Change Management (30%)
   • Develop and implement strategies to help teams adapt to new processes and technologies.
   • Support individuals and teams through organizational changes with action plans and resources.
   • Establish support systems to assist employees before, during, and after changes.
   • Partner with cross-functional teams for alignment and successful change execution.
   • Address resistance proactively.
   • Act as a change agent, fostering cultural transformation and acceptance.
   • Promote a positive attitude towards change, encouraging innovation and adaptability.
3. Mentoring/Training (20%)
   • Mentor team members across the organization, including those outside direct reporting lines.
   • Foster a culture of continuous learning and innovation.
   • Facilitate knowledge-sharing sessions.
   • Lead or participate in cross-functional initiatives.
   • Demonstrate leadership by fostering unity and professional growth.

Education and Experience

• Minimum of 3 years of project management experience.
• Bachelor's degree or equivalent.
• Certified Black Belt (preferred) or Green Belt (required) in Lean methodologies.
• Experience in healthcare supply chain environment preferred.
• Experience in process improvement and change initiatives preferred.

Skills and Abilities

• Strong leadership, interpersonal, and organizational skills.
• Proven project management skills with a focus on quality and operational improvements.
• Ability to resolve complex problems with good judgment.
• Proficiency in Microsoft Office and related tools.
• Effective presentation and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong analytical and negotiation skills.
• Effective in both oral and written communication within cross-functional teams.
• Positive, team-oriented attitude.
• Leadership capability to energize multidisciplinary teams.

What Cencora Offers

We provide compensation, benefits, and resources that support an inclusive culture and help our team members live purposefully. Benefits include health coverage, wellness programs, support for working families, training, professional development, mentorship, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora.

Additional Details

Full-time position

Salary Range*

$86,500 - 123,860
*This range varies by location, with adjustments for Colorado, California, Washington, New York, Hawaii, Vermont, Illinois, and other states.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and prohibits discrimination. Reasonable accommodations are available for individuals with disabilities. To request accommodations, contact 888.692.2272 or [e-mail]. Messages unrelated to accommodations will not be responded to.