Continuous Improvement Manager

Cencora; California (MO); On-site; USD 86,000 - 124,000; Full time

Job summary

An innovative company is seeking a dedicated Manager to lead continuous improvement initiatives within the healthcare supply chain. This role focuses on enhancing quality and efficiency through data analysis and process optimization. The ideal candidate will possess strong leadership and project management skills, with a passion for fostering a customer-centric culture. Join a forward-thinking organization that values its team members and offers comprehensive benefits to support their well-being and professional development. If you're ready to make a meaningful impact, this opportunity is for you.

Benefits

Health Coverage

Wellness Programs

Family Support

Professional Development

Qualifications

• 3+ years of project management experience in healthcare supply chain.
• Lean methodologies certification preferred, with strong change management skills.

Responsibilities

• Drive continuous improvement initiatives across departments.
• Mentor team members and promote a culture of learning.

Skills

Leadership Skills

Project Management

Problem-Solving

Analytical Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Adaptability

Education

Bachelor's Degree

Certified Green Belt

Certified Black Belt

Tools

Microsoft Office Suite

Project Management Tools

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Please note: Interested candidates must be located on the Western Coast of the United States, in either Pacific or Mountain Standard Time.

The Manager works closely with business leaders to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across our business. This role is responsible for improving quality and efficiency measured through customer satisfaction and loyalty across all customer segments. This individual should have a strong background in the healthcare supply chain environment, a passion for customer-centricity, and the ability to foster a culture of excellence within the company.

Responsibilities

1. Continuous Improvement & Execution (50%)

• Utilize Robotic Process Automation (RPA) and process mining tools to streamline workflows, identify inefficiencies, and analyze data for improvement opportunities.
• Develop data analysis and reporting strategies aligned with business needs, transforming raw data into actionable insights.
• Apply industry knowledge to enhance performance.
• Manage a portfolio of improvement projects, ensuring they meet deadlines, stay on track, and align with strategic goals.
• Identify and oversee process improvement initiatives across departments, ensuring timely and within-budget completion.
• Collaborate with cross-functional teams to align initiatives with business priorities and communicate progress effectively.
• Apply Lean, Six Sigma, or TQM methodologies to analyze and improve processes for operational efficiency.
• Design and implement sustainable process improvements to reduce rework and cycle times while improving quality.
• Develop and implement countermeasures for process gaps, verifying their effectiveness.
• Regularly analyze performance data to measure the impact of initiatives and identify future opportunities.
• Use data-driven problem-solving to identify root causes and develop long-term solutions.
• Create project artifacts such as charters, metrics, data collection plans, and training materials.
• Establish dashboards and reporting metrics to monitor improvement initiatives.
• Facilitate group meetings and workshops on advanced continuous improvement topics.

Change Management (30%)

• Develop and execute strategies to help teams adapt to new processes and technologies.
• Support organizational transitions with detailed action plans, resources, and milestones.
• Establish support systems for employees during change initiatives.
• Partner with cross-functional teams to ensure successful change execution.
• Address resistance proactively and act as a change agent to foster cultural transformation.
• Promote a positive attitude towards change, encouraging innovation and adaptability.

Mentoring/Training (20%)

• Mentor team members across the organization, fostering a culture of continuous learning.
• Encourage knowledge sharing and cross-functional collaboration.
• Lead or participate in initiatives to promote professional development and team unity.

Education and Experience

• Minimum of 3 years of project management experience.
• Bachelor's degree or equivalent.
• Certified Black Belt (preferred) or Green Belt (required) in Lean methodologies.
• Experience in healthcare supply chain or services preferred.
• Experience with process improvement and change initiatives strongly preferred.

Skills and Abilities

• Strong leadership, interpersonal, and organizational skills.
• Proven project management skills with a focus on quality and operational improvements.
• Problem-solving skills with good judgment and adaptability.
• Proficiency in Microsoft Office Suite and project management tools.
• Excellent presentation and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong analytical skills and ability to influence and negotiate.
• Positive, team-oriented attitude with leadership capability.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources to support a highly inclusive culture and the well-being of our team members. Benefits include health coverage, wellness programs, family support, professional development, and more. For details, visit https://www.virtualfairhub.com/cencora.

Additional Details

Full-time position

Salary Range*: $86,500 - $123,860

*This range reflects a national average; actual compensation may vary based on location, with specific adjustments for states like Colorado, California, Washington, New York, Hawaii, Vermont, Illinois.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and prohibits discrimination or harassment. We provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact us at 888.692.2272 or [e-mail].