Continuing Care Coordinator

100 Greater Baltimore Medical Center, Inc.; United States; Vor Ort; USD 27.000 - 41.000; Vollzeit

Benefits dieser Stelle

Free parking

Bus pass subsidy

Onsite fitness center

Tuition assistance

Competitive benefits

Zusammenfassung

GBMC HealthCare is seeking an administrative professional to support the Care Management team in Towson, MD. The role involves coordinating with hospital teams to ensure smooth care transitions and maintaining compliance with various documentation such as IMM, MOON, and OBS letters.

You will also obtain authorizations and schedule PCP appointments. Preferred candidates hold a Bachelor’s degree or equivalent experience plus at least three years in healthcare and customer service.

Qualifikationen

• Bachelor’s degree or equivalent experience preferred.
• Three years’ experience in a health care setting preferred.
• Three years’ customer service experience preferred.

Aufgaben

• Ensures that IMM, OBS, MOON letters are given to patient in a timely manner to meet all regulations.
• Schedules appointments with primary care physicians (PCPs) for patients at high risk for readmissions.
• Assists Care Management team with a variety of administrative tasks including discharge paperwork, faxing, referrals, follow-up calls, PCP appointments, and authorizations documentation in EPIC.
• Calls pharmacies and insurance companies to obtain authorizations.

Kenntnisse

Community resources

Communication skills

Workload organization

Time management

Data analysis

Ausbildung

Bachelor's degree or equivalent experience

Jobbeschreibung

Under limited supervision, assists Care Management team with a variety of administrative functions. Coordinates within the CM team as well as with other disciplines throughout the hospital to ensure smooth care transitions. Responsible for maintaining hospital compliance with a variety of documentation, including but not limited to, IMM, MOON, and OBS letters. Also responsible for obtaining prescription authorizations, Skilled Nursing authorizations, making PCP appointments for patients as well as conducting follow up discharge calls to patients who have been recently discharged.

Education: Bachelor’s degree or equivalent experience preferred Experience: Three years’ experience in a health care setting preferred Three years’ customer service experience preferred

Skills

• Knowledgeable of available community resources
• Advanced skills in oral and written communication
• Skill in organizing workload and balancing many tasks
• Skills in time management
• Skills in data and statistical analysis
• Ability to evaluate data gathered for medical plan of treatment

Physical Requirements

• Ability to concentrate and pay close attention to detail, walk around the hospital from patient room to patient room as well as travel to other units around the organization.
• Ability to work off of work queues
• Speak with patients and families to deliver letters, answer questions etc.
• Call pharmacies as well as insurance companies to obtain authorizations

Working Conditions

Work is performed inside the organization’s offices, patient care units, or in patient rooms. Job attendance is required during all types of weather conditions.

Patient & Workplace Safety

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Ensures that IMM, OBS, MOON letters are given to patient in a timely manner to meet all regulations.
• Ensures delivery of the Secondary IMM letter
• Responsible for delivery of Medicare Important Message (IMM) letter, Acknowledgement of Outpatient Services letter, and MOON letter, distribution and discussions.
• Schedules appointments with primary care physicians (PCPs) for patients at high risk for re-admissions.
• Assists Care Management team with a variety of administrative tasks including, but not limited to: Discharge paperwork, Faxing, Referrals, Follow-up phone calls, PCP appointments, Authorizations Documentation in EPIC of work completed in notes, work queues, Media section for forms as well as PCP appointments, AVS and discharge summary

GBMC Values

• Respect Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities
• Excellence Meets and/or exceeds customer expectations Actively pursues learning and self development Pays attention to detail; follows through
• Accountability Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time
• Teamwork Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others
• Ethical Behavior Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Pay Range $19.92 - $29.87 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan