Contents & Restoration Technician — Field Support & CRM Pro

HighGround; Atlanta (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Commission opportunities

Company vehicle

Company cell phone

Paid time off and holidays

Life insurance

Certification and training support

Job summary

Serclean is hiring a Contents / Restoration Technician in Atlanta, GA to support restoration projects through contents handling, packing, inventory, and job documentation. This role blends field work with tech-based coordination, working with field and office teams to stay organized and on schedule.

You will handle contents, assist with load-out and pack-back, and cross-train in related departments as needed while focusing on safety and accurate record-keeping.

Qualifications

• Requires High school diploma or equivalent.
• Experience with CRM or job tracking systems preferred.
• Proficiency with Google Sheets and Docs; familiarity with Trello or similar tools.
• Strong attention to detail and organizational skills; dependable and teachable.
• Customer service or restoration industry experience preferred; valid driver’s license preferred.

Responsibilities

• Maintain up-to-date job information in the CRM and keep notes current.
• Organize job details, photos, and reports using CRM and Google Sheets.
• Assist with on-site tasks and support lead technicians as needed.
• Document progress via phone or tablet and follow established workflows.
• Move, pack, inventory, label, and protect customer contents for transport/storage.
• Collaborate with field and office teams to ensure project efficiency.

Skills

CRM familiarity

Google Sheets

Trello

Education

High school diploma or equivalent

Tools

Trello

Job description

Serclean is hiring a Contents / Restoration Technician in Atlanta, GA to support restoration projects through contents handling, packing, inventory, and job documentation. This role blends field work with tech-based coordination, working with field and office teams to stay organized and on schedule.

You will handle contents, assist with load-out and pack-back, and cross-train in related departments as needed while focusing on safety and accurate record-keeping.