Job Description: Crew Member
Job Title: Crew Member
Reports to: Project Manager
Department: Mitigation Contents/Cleaning Division
Summary: Demonstrates the core values of honesty, integrity, and loyalty. Assists in packing, moving, cleaning, and storage activities by performing the following assigned duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Loads and unloads materials, packing supplies, equipment, cleaning supplies, household goods, and furniture onto or from trucks, vaults, and racks.
- Cleans and deodorizes contents using prescribed products, methods, and equipment.
- Packs customers’ contents/personal property into boxes as needed for safe transport or manipulation.
- Wraps customers’ contents/personal property in furniture pads, paper pads, or foam pads as needed for safe transport.
- Properly mixes and works with cleaning products in a safe and appropriate manner following all manufacturing directions for use and using personal protective gear as required.
- Operates all tools and equipment in a safe and professional manner.
- Acts in a professional and courteous manner in all work environments, including but not limited to, the customer’s home, places of business, and the warehouse.
- Cleans around all work areas and maintains a clean work station.
- Disposes of all cleaning debris in a safe manner, following manufacturer’s directions.
- When tasked as a driver of a company vehicle, inspects the vehicle prior to its use, for safety issues in transporting goods and materials, and unsafe operation issues.
- Immediately reports any and all damage to customer’s contents/personal property to a supervisor.
- Immediately reports any damage or malfunction of equipment and/or company property to a supervisor.
- Immediately reports any and all safety concerns to a supervisor.
- Follows prescribed inventory and tracking procedures as defined by the Contents Project Manager.
- Respects and handles customer’s contents/personal property in a professional manner.
- Respects all team members and works as a team towards a successful completion of assignment.
EXPECTATIONS:
Appearance/Punctuality: Follows policies/procedures for personal appearance; maintains a clean, well-groomed personal appearance; arrives on site on time and ready to begin work assignments; completes all administrative tasks correctly and on time; supports company goals and values; represents Rainbow International in a professional way in all outside activities while wearing the Rainbow Uniform and/or driving a company vehicle.
Dependability: Shows up on time for all work assignments; follows instructions/directions given by Project Manager; responds positively to management directions and decisions; takes responsibility for own actions; keeps commitments; completes tasks on time and immediately informs supervisor if and why there will be a delay.
Judgment: Displays a willingness to make decisions; supports and explains reasoning for decisions; exhibits sound and accurate judgment; includes appropriate managers and team members in decision-making process; makes timely decisions; reflects on cost and time management when making decisions.
Planning/Organizing: Prioritizes and plans work activities focusing on using time efficiently to complete the assigned task; organizes and/or schedules other people to help complete assigned tasks; develops realistic action plans.
Quality: Demonstrates accuracy and thoroughness on the job; monitors own work to ensure quality; is conscious of costs related to work not performed correctly; looks for ways to effectively improve quality and cost effectiveness; applies feedback to improve performance.
Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Safety and Security: Observes safety and security procedures as outlined by company policies and procedures; determines appropriate action beyond guidelines if an unsafe condition occurs; reports potentially unsafe conditions to supervisor; uses all equipment, chemicals, and other materials properly.