Content Strategist – 12 Month Contract

D2L; United States; Hybrid; USD 40.000 - 57.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Tuition reimbursement up to CAD 4,000

2 paid days for SkillsWave activities

Employee wellbeing and retirement plan

Dog Friendly Offices

Zusammenfassung

D2L, a cloud company modernizing education, is seeking a talented technical writer and content strategist to develop multilingual documentation for global audiences. You will collaborate with developers, product managers, UX designers, and translators to create release notes, help topics, tutorials, and SOPs, while ensuring accessibility and brand consistency.

This hybrid Canada-based role offers growth, analytics-driven improvement, and a competitive benefits package.

Qualifikationen

• Bachelor’s degree or equivalent in writing, communications, or related field.
• ~5 years of relevant experience in content strategy, localization, or technical writing.
• Experience with version control tools such as GitHub.
• Experience with XML-based documentation publishing software (e.g., MadCap Flare).
• Familiarity with localization tools (SDL Trados, MemoQ) and CMS/LMS.
• Understanding of SEO and analytics.
• Knowledge of XML/HTML/CSS/JavaScript is a plus.
• Strong project management and attention to detail.

Aufgaben

• Write, edit, and organize technical content including release notes, FAQs, help topics, and tutorials.
• Collaborate with developers, product managers, and UX designers to meet technical and user requirements.
• Update documentation to reflect new features and user feedback.
• Develop SOPs and maintain style guides, glossaries, and templates.
• Coordinate localization with translators and regional teams and QA localized content.

Kenntnisse

Content strategy

Localization

Technical writing

SEO basics

Project management

Ausbildung

Bachelor’s degree in relevant field or equivalent

Tools

GitHub

MadCap Flare

XML-based publishing tools

SDL Trados

MemoQ

Jobbeschreibung

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team – yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

This role is based out of D2L’s Kitchener office (hybrid) or within Canada (remote). Note this role is a 12 month contract.

How will I make an impact?

• Plan and create multi-lingual content strategies in collaboration with cross-functional teams.
• Produce high-quality, persona-specific documentation that meets applicable writing and information architecture standards.
• Create accessible gifs and video tutorials to help end-users succeed in their daily tasks.
• Develop and follow style guide and writing guidelines to drive brand consistency.
• Develop, document, and refine standard operating procedures (SOPs) to drive efficiency.
• Work with cross-functional teams to understand product and documentation requirements
• Manage release cycle tasks and assignments within set deadlines.
• Develop, conduct, and track usability tests with internal/external stakeholders.
• Analyze productivity metrics.
• Engage with internal and external stakeholders to address multi-lingual content gaps.

What you’ll bring to the role:

Content Strategy Support

• Assist in developing and implementing content strategies for global audiences.
• Assist in developing and implementing the use of AI to enhance the documentation and process quality.
• Contribute to the creation and management of style guides, glossaries, and templates to ensure consistency across all content.
• Conduct content audits to identify gaps, redundancies, and opportunities for improvement.

Localization and Internationalization

• Collaborate with translators and regional teams to adapt content for different languages and cultures.
• Review and QA localized content to ensure accuracy and cultural relevance.
• Collaborate with translation vendors to maintain translation memories for consistency across regions.

Technical Writing and Documentation

• Write, edit, and organize technical content such as release notes, FAQs, help topics, blog posts, how-to video tutorials, and other media.
• Work closely with developers, product managers, and UX designers to ensure content meets technical and user requirements.
• Update and maintain documentation to reflect new features and user feedback.

Collaboration and Communication

• Work with cross-functional teams to align content with business objectives and user needs.
• Assist in presenting content strategies and findings to stakeholders.
• Provide input on content design and structure to enhance user experience.

Performance Tracking and Improvement

• Use analytics tools to measure the effectiveness of localized and technical content.
• Gather feedback from users and stakeholders to refine and optimize content.
• Stay informed on industry trends and best practices in content strategy, localization, and technical writing.

Suggested Qualifications/Experience:

• Bachelor’s degree, technical writing certificate, or equivalent work experience
• Approximately 5 years total relevant experience
• Experience in using version control tools such as GitHub
• Experience working with XML-based documentation publishing software, such as MadCap Flare
• Familiarity with localization tools (e.g., SDL Trados, MemoQ), content and learning management systems (CMS and LMS)
• Understanding of SEO principles and analytics tools (e.g., Google Analytics)
• Knowledge of programming languages, such as XML, HTML, CSS, and JavaScript
• Excellent project management skills and attention to detail

This position is to fill an existing vacancy

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$57,000—$80,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we’re awesome:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.