Content Program Lead

Harper; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Uber commuter benefits

Meals provided — breakfast, lunch, and

snacks, drinks, and coffee stocked

Free gym membership

Health, dental, and vision insurance

Job summary

Harper is seeking a Content Coordinator in San Francisco to own and execute our content program across blog, email, social, and field marketing assets. You’ll write, edit, and coordinate with multiple stakeholders to publish on-brand, high-quality content that resonates with small business audiences.

You’ll develop customer stories, support field activities, and collaborate on thought leadership with founders and subject matter experts, while tracking content performance to inform next steps.

Qualifications

• 3+ years of content marketing experience with a portfolio across formats (long-form, short-form, email, assets).
• Strong writing and editing skills with the ability to adapt voice and tone for different audiences and channels.
• Experience managing a content calendar and coordinating production with multiple stakeholders.
• Ability to conduct customer interviews and distill complex information into clear narratives.
• Working knowledge of content performance metrics and using data to inform planning decisions.

Responsibilities

• Own the content calendar. Plan, manage, and execute Harper's content program across blog, email, social, and field marketing assets.
• Write and edit across formats. Produce high-quality blog posts, customer stories, thought leadership, email copy, and sales enablement materials.
• Develop customer stories by interviewing customers and turning narratives into case studies and testimonials.
• Support field marketing by creating assets for events, partnerships, and direct sales conversations.
• Collaborate on thought leadership with founders and subject matter experts to position Harper as a voice in commercial insurance.
• Track content performance and use data to inform future planning and priorities.

Skills

Strong writing

Content calendar

Interviewing

Storytelling

Project management

Data-driven decisions

Audience adaptation

Tools

CMS

Email platforms

Design tools

Job description

Harper is seeking a Content Coordinator in San Francisco to own and execute our content program across blog, email, social, and field marketing assets. You’ll write, edit, and coordinate with multiple stakeholders to publish on-brand, high-quality content that resonates with small business audiences.

You’ll develop customer stories, support field activities, and collaborate on thought leadership with founders and subject matter experts, while tracking content performance to inform next steps.