Content Operations & Governance Manager

Boston Scientific; Marlborough (MA); Hybrid; USD 89,000 - 170,000; Full time

Job summary

Boston Scientific in Marlborough is seeking a Content Operations & Governance Manager to optimize the endoscopy content lifecycle and enable compliant, scalable operations across marketing, education, and customer engagement. You will partnering with cross-functional teams to drive governance, reviews, and automation where appropriate.

The role emphasizes end-to-end management, risk identification, and improving workflow efficiency, with hybrid work and relocation not highlighted.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, English, or related field.
• 5+ years in content operations, marketing operations, content governance, DAM, or related regulated environments.
• Experience supporting Regulatory, Medical, Compliance, Legal, or Quality review processes.
• Experience managing content workflows, platforms, and cross-functional initiatives.
• Familiarity with CMS, DAM platforms, workflow tools, and PM solutions.
• Strong analytical, project management, organizational, problem-solving, and stakeholder management skills.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Assess current-state content workflows and establish standardized, scalable processes across the content lifecycle.
• Own end-to-end content and asset lifecycle processes, reducing manual effort and improving visibility.
• Partner with the Content Governance Manager to enhance governance standards and SOPs.
• Facilitate LRC review workflows and support submission readiness and cycle times.
• Serve as a consultative partner to content creators on processes, quality, and workflow best practices.
• Lead Endoscopy content management and DAM processes, including taxonomy, metadata governance, and distribution.
• Monitor asset lifecycle activities, expiration tracking, retention, archival, and audit readiness.
• Develop inventories, dashboards, and reporting to improve asset status visibility and actions.

Skills

Analytical skills

Project management

Organizational skills

Problem-solving

Stakeholder management

Communication skills

Education

Bachelor's degree in Marketing, Communications, Business, English, or related field

Tools

DAM platforms

Workflow management tools

Project management solutions

Job description

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role:

The Content Operations & Governance Manager is responsible for building and enabling efficient, compliant, and scalable content operations across the Endoscopy organization. This role oversees and helps standardize the end-to-end content and asset lifecycle, ensuring content is effectively managed, reviewed, distributed, maintained, and retired to support marketing, commercial, educational, and customer engagement initiatives.

Working in close partnership with the Content Governance Manager and cross-functional stakeholders including Regulatory, Medical, Clinical, Compliance, Legal, Product Marketing, Sales Enablement, and Digital teams, this individual helps operationalize governance requirements while establishing consistent ways of working, driving workflow efficiency, content accessibility, and executional excellence. The role serves as a critical link between content creators, governance stakeholders, corporate and divisional platform owners, and downstream users, ensuring content moves efficiently through the organization while meeting regulatory, quality, and business requirements.

By maintaining visibility across the content ecosystem, from pre-submission planning through PSST review, content management, distribution, and archival, this role proactively identifies risks, process gaps, and compliance opportunities to strengthen audit readiness, improve operational effectiveness, and support continuous improvement. The individual will play a key role in assessing current-state processes and identifying opportunities to standardize workflows, reduce manual effort, and introduce automation and AI-enabled capabilities where appropriate.

Your responsibilities will include:

• Assess current-state content workflows and establish standardized, scalable processes, roles, templates, and ways of working across the content lifecycle.
• Own and optimize end-to-end content and asset lifecycle processes, including intake, review coordination, publishing, distribution, retention, archival, and retirement activities, with a focus on reducing manual effort and improving consistency and visibility.
• Partner with the Content Governance Manager to support governance standards, SOPs, compliance requirements, and continuous improvement of content operations processes and policies.
• Facilitate Legal, Regulatory, and Compliance (LRC) review workflows and support content teams throughout the review process, identifying opportunities to improve submission readiness, workflow consistency, and review cycle times.
• Serve as a consultative partner to content creators and stakeholders, providing guidance on content processes, review readiness, content quality, and workflow best practices.
• Lead Endoscopy business processes related to content management and Digital Asset Management (DAM), including intake, workflow routing, version control, taxonomy, metadata governance, asset organization, and content discoverability; partner with corporate platform owners on system administration, capabilities, enhancements, and business requirements. Support publishing and distribution of approved content assets across commercial, educational, and digital channels.
• Monitor asset lifecycle activities, including expiration tracking, retention requirements, archival, and documentation management, proactively identifying compliance risks, process gaps, and audit vulnerabilities to strengthen audit readiness.
• Establish visibility across the Endoscopy content ecosystem through content inventories, reporting, dashboards, and lifecycle controls that improve understanding of asset status, ownership, location, and required actions.
• Develop and deliver training and enablement programs that improve stakeholder understanding, process adoption, and operational consistency.
• Plan, organize, and manage content operations initiatives, coordinating internal and external stakeholders to achieve business objectives while balancing timelines, compliance requirements, and operational priorities.
• Serve as a subject matter expert for content operations data, partnering with analysts to develop reporting, metrics, and insights that drive workflow optimization, operational effectiveness, and business decision-making.
• Identify opportunities for process improvement, workflow automation, AI-enabled solutions, and platform enhancements that improve efficiency, scalability, and user experienceand help define a longer-term roadmap for evolving Endoscopy content operations capabilities.
• Partner with corporate technology and platform teams to represent Endoscopy business needs, identify capability gaps, improve utilization of existing tools, and influence future platform enhancements.
• Support additional content operations, governance, compliance, and continuous improvement initiatives as business needs evolve.

Required Qualifications:

• Bachelor's degree in Marketing, Communications, Business, English, or related field.
• A minimum of 5 years of experience in content operations, marketing operations, content governance, digital asset management, or related functions within a complex or regulated environment.
• Experience supporting Regulatory, Medical, Compliance, Legal, or Quality review processes.
• Experience managing content workflows, operational processes, platforms, and cross-functional initiatives.
• Familiarity with content management systems, DAM platforms, workflow management tools, and project management solutions.
• Strong analytical, project management, organizational, problem-solving, and stakeholder management skills.
• Excellent written, verbal, and interpersonal communication skills.

Preferred Qualifications:

• Experience supporting global content governance and operations processes.
• Experience with Digital Asset Management (DAM) systems, sales enablement platforms and digital publishing tools, metadata governance, taxonomy development, and asset lifecycle management.
• Experience supporting audit readiness activities, compliance documentation, or regulated content processes.
• Experience supporting omnichannel marketing or commercial content operations.

Work Mode:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation Assistance:

Relocation assistance is not available for this position at this time.

Visa Sponsorship:

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Minimum Salary: $89200

Maximum Salary: $169500

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.