Content Moderation Specialist

Relha LLC; Los Angeles, Northern (CA, KY); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Paid parental leave

Comprehensive medical coverage

Emotional and mental health support

Job summary

Snap Inc. in the United States is seeking a Review Operations moderator to support content moderation, quality audits, and policy implementation for Snapchat.

You will work with product and engineering to enforce guidelines, analyze trends with data tools, and drive improvements across initiatives with timelines and cross-functional teams. The role requires excellent writing and communication, meticulous attention to detail, and the ability to manage multiple projects with minimal supervision.

Qualifications

• Excellent writing and verbal communication skills.
• Experience with policy enforcement with meticulous attention to detail.
• Experience managing multiple projects and cross-functional stakeholders.
• Excellent data analytics skills to drive problem-solving, decision-making and reporting.

Responsibilities

• Review content submissions to ensure they abide by our recommendation guidelines, community guidelines, and other product based requirements.
• Drive quality management activities and conduct regular quality audits.
• Use data and analytical tools/skills to identify and help drive solutions for new issues, trends and drive decision-making and management reporting.
• Drive the development of policy guidance, tool/product updates, escalations pathways, operations improvement and quality control.
• Project manage key moderation and product initiatives with tight deadlines and shifting priorities.
• Serve as a consultative partner with vendor team on policy, quality and operational matters.
• Advise Snap teams on current and trending content while taking into account the cultural and regional nuances.

Skills

Excellent writing and verbal comms

Judgment and problem-solving

Policy enforcement

Multi-project management

Data analytics

Independent work

Passion for content safety

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

JIRA

Job description

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

The Review Operations team — a group within Snap’s Platform Integrity and Operations organization — focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friends Stories. Our team assesses broadly distributed content against our Recommendation Guidelines, Terms of Service, and Product-specific policies. Together, with our Product and Engineering counterparts, our Moderation team reinforces our Recommendation Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.

What you’ll do: Knowledge, skills and abilities:

Review content submissions to ensure they abide by our recommendation guidelines, community guidelines, and other product based requirements

Drive quality management activities and conduct regular quality audits

Use data and analytical tools/skills to identify and help drive solutions for new issues, trends and drive decision-making and management reporting

Drive the development of policy guidance, tool/product updates, escalations pathways, operations improvement and quality control

Project manage key moderation and product initiatives with tight deadlines and shifting priorities

Serve as a consultative partner with vendor team on policy, quality and operational matters

Advise Snap teams on current and trending content while taking into account the cultural and regional nuances

Knowledge, skills and abilities:

Excellent writing and verbal communication skills

Great judgment and ability to problem-solve, both independently and with peers

Experience with policy enforcement with a meticulous attention to detail

Experience managing multiple projects and cross-functional stakeholders

Excellent data analytics skills to drive problem-solving, decision-making and reporting

Ability to prioritize tasks and work independently with minimal oversight

Passion for Snapchat, content, and online safety

Bachelor’s degree or equivalent work experience

Preferred qualifications:

Additional language skills are a plus

Experience in content moderation, operations/program management, product or related role

Experience in online safety related disciplines at a technology company

Experience with JIRA or similar issue tracking software

Flexible work-hours: full-time and weekends as needed

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base hourly range for this position is $28.84-$43.26 hourly.

Zone B:

The base hourly range for this position is $27.4-$41.34 hourly.

Zone C:

The base hourly range for this position is $24.51-$37.01 hourly.

This position is eligible for equity in the form of RSUs.