Content & Learning Experience Manager

Nexthink; Massachusetts; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Unlimited vacation

11 company holidays

3 volunteering days

Professional training platforms

401(k) with company matching

Referral bonuses

Job summary

Nexthink is seeking an experienced Enablement Lead to own and optimize our GTM content library across Nexthink Intelligence, Adopt, Amplify, Flow, AI Drive, and new releases. You will translate complex product depth into concise, rep-ready assets, and partner with product marketing, product, and customer success to ensure accuracy and relevance.

You will drive pedagogy, curate a scalable learning ecosystem, and design content for seven GTM roles, from AE to SE and CSM, while embracing multimodal

Qualifications

• 3+ years in enablement, instructional design, or GTM content development — ideally at a B2B SaaS company with a complex enterprise sales motion
• Genuine depth in instructional design and adult learning principles; you have strong opinions about what makes content work and can defend them
• Experience building methodology-aligned content — familiarity with MEDDIC/MEDDPICC, Challenger, Command of the Message, or similar is a strong plus
• Strong product acumen: able to learn a sophisticated software platform deeply enough to create accurate, useful content for multiple audience types

Responsibilities

• Own Nexthink's GTM content library end-to-end — ensuring everything is accurate, current, findable, and built to a consistent standard of quality
• Establish and maintain a content governance framework with defined owners, review cadences, and retirement criteria
• Partner with Product Marketing, Product, and CS to ensure content reflects the current product and customer narrative
• Translate abstract methodology into rep-ready tools (call guides, discovery frameworks, objection handling matrices)
• Design content for seven distinct GTM roles (AE, SE, CSM, etc.)
• Build Nexthink's library of AI-specific enablement content and practical playbooks
• Set and uphold the pedagogical standard for all enablement content and audit existing assets for quality

Skills

Enablement

Instructional design

GTM content creation

AI tools awareness

Content governance

Tools

Seismic

Highspot

Docebo

Articulate

Job description

What You Will Own

Content Strategy & Governance

• Own Nexthink's GTM content library end-to-end — ensuring everything isaccurate, current, findable, and built to a consistent standard of quality

• Establish andmaintaina content governance framework with defined owners, review cadences, and retirement criteria so the librarydoesn'tbecome a graveyard

• Partner with Product Marketing, Product, and CS to ensure content reflects the current product, competitive landscape, and customer narrative — not lastquarter's

• Manage Nexthink's Seismic instance as the content system of record, driving adoption and a clean taxonomy

Methodology Content

• Build andmaintainthe curriculum that brings Nexthink's salesmethodologyto life — from foundational frameworks to deal-stage-specific plays

• Translate abstractmethodologyinto concrete tools reps can use in the moment: call guides, discovery frameworks, objection handling matrices, deal review templates

• Ensuremethodologycontent is integrated into onboarding, reinforcement programs, and manager coaching — not siloed in a single training event

Product Enablement

• Own the content infrastructure that keeps GTM reps current on Nexthink's platform — including Nexthink Intelligence, Adopt, Amplify, Flow, AI Drive, and new capability releases

• Partner with Product and Product Marketing on launch readiness; translate technical depth into rep-ready learning assets that areaccuratewithout being overwhelming

• Design content for seven distinct GTM roles — what an AE needs to understand about the product is meaningfully different from what a SE or CSM needs

AI Playbooks

• Build Nexthink's library of AI-specific enablement content: how reps use AI tools in their workflow, how to position Nexthink's AI capabilities externally, and how to sell in an AI-forward competitive landscape

• Develop playbooks that are practical and durable, not trend-chasing decks that are obsolete in 90 days

• Stay current on the evolving AI tooling landscape and translate relevant developments into rep-ready guidance

Learning Experience Design

• Set and uphold the pedagogical standard for all enablement content — applying instructional design principles to ensure what we build drives retention and behavior change, not just awareness

• Audit existing content against that standard; prioritize and lead remediation where quality gaps exist

• Champion multimodal learning across the content library: self-paced e-learning, live workshop design, just-in-time reference tools, and manager-led reinforcement assets

• 3+ years in enablement, instructional design, or GTM content development — ideally at a B2B SaaS company with a complex enterprise sales motion

• Genuine depth in instructional design and adult learning principles; you have strong opinions about what makes content work and can defend them

• Experience building methodology-aligned content — familiarity with frameworks like MEDDIC/MEDDPICC, Challenger, Command of the Message, or similar is a strong plus

• Strong product acumen: able to learn a sophisticated software platform deeply enough to create accurate, useful content for multiple audience types

• Hands‑on experience with content and LMS tooling — Seismic,Highspot,Docebo, Articulate, or comparable platforms

• Clear, compelling writer and visual communicator; can produce a polished asset as well as direct others to

• Detail-oriented without losing sight of the strategic picture — you care about both the comma and the curriculum arc

• Familiarity with AI tools in a GTM or productivity context; excited to build the playbook, not just describe it

Why Join Us?

• Pioneer the Future: Join the trailblazers of a global IT Market Category (DEX) that is shaping the future of work.

• Innovation & Impact: Our solutions integrate real-time analytics, automation, and employee feedback to solve complex technical challenges.

• "One Team" Culture: We collaborate across 75+ nationalities to continuously grow and innovate.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long‑term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.

• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.

• Free accessto professional training platforms to explore your interests and enhance your skills.

• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.

• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.

• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.