Content Experience Specialist (2 of 2 Openings)

Xfinity; Berlin (CT); On-site; USD 79,000 - 131,000; Full time

Job summary

A leading telecommunications company is seeking a Specialist 2 in Content Experience to design digital tools that empower front-line agents. The role requires expertise in conversational design and collaboration with cross-functional teams to optimize content for various digital interfaces. The ideal candidate will have a Bachelor's degree and experience with AI and UX design.

Benefits

Supportive onboarding

Opportunities for growth

Collaborative team culture

Qualifications

• Deep understanding of conversational design.
• Solid grasp of agentic design and curiosity about AI.
• Experience with or interest in machine learning.

Responsibilities

• Partner with teams to create user-centered content experiences.
• Write and optimize generative AI responses for chatbots.
• Research usability and assess digital tools' functionality.
• Develop prototypes that simplify complex tools.
• Monitor digital media performance and iterate based on user behavior.

Skills

Artificial Intelligence (AI)

Collaboration

Conversation Design

Experience Design

Machine Learning (ML)

User Experience (UX)

Education

Bachelor's Degree

Tools

MS Office

Figma

Jira

Google Dialogflow

Google Agent Development Kit (ADK)

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Job Summary

Are you passionate about crafting intuitive digital experiences? Do you geek out over conversational design and get excited about the possibilities of AI and machine learning? If so, we’ve got a seat for you at our table!

About the Role

As a Specialist 2, Content Experience, you’ll be at the heart of designing and refining digital tools that empower our front‑line agents and delight our customers. You’ll dive into user research, prototype new ideas, and collaborate across teams to ensure our content is clear, helpful, and delivered at just the right moment.

This isn’t just a job—it’s a chance to shape how people interact with technology in meaningful ways.

Job Description

What You’ll Do

• Partner with designers, researchers, product owners, and engineers to create user‑centered content experiences.
  • Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
  • Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
  • Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
  • Confidently present creative solutions to stakeholders and development teams in formal and informal settings
• Research usability and assess the look, feel, and functionality of digital tools.
• Develop and refine prototypes that make complex tools simple and intuitive.
• Monitor digital media performance and iterate based on user behavior.
• Contribute to large‑scale projects and occasionally tackle smaller ones with precision.
• Ask the right questions to the right people to get the right answers—at the right time.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Tools You Might Use

• Must‑Have: MS Office
• Nice‑to‑Have: Figma, Jira, Google Dialogflow, Google Agent Development Kit (ADK)

What You Bring

Required

• A deep understanding of conversational design
• A solid grasp of agentic design and a fearless curiosity about AI
• Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers

Bonus Points For

• Content management experience
• UX collaboration chops
• A love for teamwork and cross‑functional partnerships

Who You’ll Work With

• UX/UI Designers
• Researchers
• Engineers, Developers, and Product Owners

Together, you’ll build tools that make life easier for our users and help our team shine.

Growth & Development

We’re big on growth. You’ll receive:

• Supportive onboarding with training modules, job shadowing, and access to the Conversational Design Institute
• Opportunities to level up—this role can grow into a Specialist 3
• A collaborative, family‑oriented team culture where everyone pitches in

Success Looks Like…

• Delivering the right content at the right time in the right way
• Helping users understand content effortlessly
• Asking smart questions and driving clarity across teams

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff—be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team—make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System—a way of working that brings more employee and customer feedback into the company—by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Artificial Intelligence (AI), Collaboration, Conversation Design, Experience Design, Machine Learning (ML), User Experience (UX)

Compensation

This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $79,135.20 - $130,573.08

Comcast intends to offer the selected candidate base pay dependent on job‑related, non‑discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality— to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.