Content Designer: Multi-Platform Writer & Video Script Specialist

Healing Strides Counseling; California; On-site; USD 90,000 - 140,000; Full time

Job summary

Insight Global is seeking a Content Designer to join a collaborative team delivering clear, customer-centric communications across emails, SMS, RCS, CRM, and support content. The role blends communications modernization with video content, crafting messaging that aligns with brand voice and improves customer experience.

You will write, edit, and update scripts, storyboards, and supporting articles, working with Design and SMEs to balance priorities in a fast-paced environment.

Qualifications

• 3+ years of professional writing experience.
• Bachelor's degree or equivalent experience.
• Strong writing and editing skills with customer-facing content.
• Experience writing digital communications (email, SMS, RCS, CRM, automated-call messaging).
• Experience creating scripts and storyboards.
• Understanding of UX/product design and content design best practices.
• Ability to differentiate copywriting and content design.
• Maintain consistent brand voice, style, and tone across platforms.
• Strong stakeholder collaboration and communication.
• Ability to manage multiple projects simultaneously.
• Attention to detail and independent work.
• Familiarity with MS Office, Figma, JIRA or similar tools.
• Willingness to leverage AI tools (Claude, Kiro).

Responsibilities

• Write, edit, and enhance customer-facing communications across emails, SMS, RCS, CRM, and support content.
• Develop scripts and storyboards for video content.
• Collaborate with Support Content, Journey, Design, SMEs, and stakeholders.
• Simplify complex topics and ensure messaging aligns with brand voice.
• Balance multiple projects in a fast-paced environment.

Skills

Writing skills

Editing skills

Customer-facing content

UX/content design

Brand voice consistency

Stakeholder collaboration

Multi-project management

Attention to detail

Independent work

Copywriting vs content design

JIRA

Education

Bachelor's degree or equivalent experience

Tools

Figma

Microsoft Office

JIRA

CMS platforms

Claude

Kiro

Job description

Insight Global is seeking a Content Designer to join a collaborative team delivering clear, customer-centric communications across emails, SMS, RCS, CRM, and support content. The role blends communications modernization with video content, crafting messaging that aligns with brand voice and improves customer experience.

You will write, edit, and update scripts, storyboards, and supporting articles, working with Design and SMEs to balance priorities in a fast-paced environment.