Content Design Senior Associate- Employee Experience

Next Frontier Capital; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in the United States seeks a Content Design Senior Associate within Human Resources to shape product content and boost customer confidence across our platforms.

You will plan, create, and structure content using UX writing and information architecture, collaborating with product design, engineering, and marketing to ensure narrative consistency and accessible, inclusive content.

Qualifications

• 3+ years of experience in content design or equivalent editing/writing for digital products
• Experience creating content architectures and storytelling for clear writing
• Experience applying accessibility guidelines and inclusive design
• Experience with iterative design and incorporating user feedback for improvement
• Proficiency in UX writing and information architecture
• Proficient technical literacy in content platforms and their UX impact
• Adaptive learner with new financial services products and offerings

Responsibilities

• Develop and implement content strategies for products and features aligned with UX principles and business goals
• Collaborate with cross-functional teams to create engaging, cohesive, and intuitive content
• Create content taxonomies to improve content organization using user feedback
• Adopt brand voice to communicate complex concepts clearly for diverse audiences
• Analyze content performance metrics and recommend data-driven optimizations

Skills

Content design

Editing

Writing

Content architectures

Storytelling

Accessibility

Iterative design

UX writing

Information architecture

Job description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Human Resources, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Proficiency in UX writing and information architecture

Preferred qualifications, capabilities, and skills

• Comfortable and confident when presenting work to cross-functional partners and explaining decision-making rationale
• Preferred experience adhering to and contributing style guidance and design system guidance

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Enhance customer experiences through expert content design, shape products and services at a leading financial institution.