Contact Representative

Military Treatment Facilities under DHA; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Defense Health Agency at Fort Gordon, GA is seeking a Contact Representative to provide patient and beneficiary support within a high tempo medical environment. Located on a military installation, the role supports active duty, retirees, and eligible family members, handling inquiries and guiding program benefits.

Work hours 0730-1600 in an office setting; require experience with healthcare databases and strong customer service.

Qualifications

• One year of specialized experience resolving complex customer or patient inquiries in a medical treatment facility or clinic.
• Providing assistance to patients and beneficiaries with health care related benefits.
• Utilizing an automated healthcare database to enter and retrieve patient data.

Responsibilities

• Resolve complex customer or patient inquiries within a medical facility.
• Provide assistance to patients and beneficiaries with health care related benefits.
• Enter and retrieve patient data using automated healthcare databases.

Skills

Customer service

Data entry

Healthcare benefits knowledge

Education

Graduate level education in Hospital Administration or Public Health Administration

Tools

Healthcare database software

Job description

About the Position:

This position is located at Fort Gordon, GA - Military Installation, 2nd Floor of MTF. Hours: 0730-1600, individual office space in a High Tempo work environment. Serves as a Contact Representative at a Medical Treatment Facility (MTF) within the Defense Health Agency (DHA). Provides support/assistance to Active Duty, Reserves, National Guard, retired service members, family members and other personnel eligible for DoD healthcare.

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

• 30 Percent or More Disabled Veterans
• Current Civilian Employees of the Defense Health Agency (DHA)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base
• Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses
• under Executive Order (E.O.) 13473 Priority Placement Program
• DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program
• DoD Military Spouse Preference (MSP) Eligible Priority Placement Program
• DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program
• DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the education and/or experiencerequirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes resolving complex customer or patient inquiries within a medical treatment facility or clinic; providing assistance to patients; assisting beneficiaries with health care related benefits; AND utilizing an automated healthcare database to enter and retrieve patient data. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Education:

One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Hospital administration, Public health administration, or related fields such as Business or Public administration with course work in Health care Administration.

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

Time in Grade Requirement:

Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).