Contact Center Workforce Architect
MAXIMUS
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
MAXIMUS is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The Workforce Manager in a contact center will lead workforce management operations, forecasting and scheduling staffing resources, monitor real-time performance, and provide data-driven insights to support operational decisions.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve
Qualifications
- Bachelor's degree in relevant field with 5+ years of professional experience.
- 5+ years of professional experience in workforce management or operations.
- 3+ years of supervision/management experience.
- 5+ years of experience in a contact center environment, preferably in a supervisory role.
Responsibilities
- Forecast and schedule staffing resources to meet demand.
- Monitor real-time contact center performance and adjust as needed.
- Collaborate with cross-functional teams to improve staffing strategies.
- Ensure compliance with contract requirements and internal policies.
- Develop and implement operational policies with stakeholders.
- Establish and maintain relationships with clients and external entities.
Skills
Education
Tools
Job description
MAXIMUS is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The Workforce Manager in a contact center will lead workforce management operations, forecasting and scheduling staffing resources, monitor real-time performance, and provide data-driven insights to support operational decisions.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
