Contact Center Transformation Leader - AI & Analytics

Deloitte France; Indianapolis (IN); On-site; USD 144,000 - 241,000; Full time

Job summary

Deloitte Consulting is seeking a Manager to lead contact center and customer service transformation engagements for Power, Utilities & Renewables clients. You will guide design, operating models, and AI-enabled service delivery to drive efficiency, improve customer experiences, and reduce costs.

You will work at the intersection of business transformation, technology, and AI, coordinating across cross-functional teams and delivering measurable client impact.

Qualifications

• 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory.

Responsibilities

• Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients

Skills

Leadership

Project management

Communication

Independent worker

Team leadership

Multi-tasking

Interpersonal skills

Deadline driven

Guidance to others

Education

Bachelor's degree in CS/Engineering

Tools

Salesforce

Genesys

Five9

NICE

AWS

Job description

Deloitte Consulting is seeking a Manager to lead contact center and customer service transformation engagements for Power, Utilities & Renewables clients. You will guide design, operating models, and AI-enabled service delivery to drive efficiency, improve customer experiences, and reduce costs.

You will work at the intersection of business transformation, technology, and AI, coordinating across cross-functional teams and delivering measurable client impact.