Contact Center Support Specialist

Leidos Inc; Washington (District of Columbia); On-site; USD 58,000 - 105,000; Full time

Job summary

Leidos Inc in Washington, D.C. is seeking a Contact Center Support Specialist to provide on-site administrative support for the Military OneSource program, a 24/7 information and referral service for military members and families.

The role emphasizes meeting coordination, data tracking, and document management with regular business hours Monday to Friday, ensuring smooth operational support for leadership and program activities.

Qualifications

• Associate's degree or equivalent college credits plus 3–5 years relevant experience.
• Strong customer service skills.
• Proficiency in Microsoft Office applications including Word, Outlook, and Excel, and web-based research tools.
• Excellent written and verbal communication skills.

Responsibilities

• Provide comprehensive administrative support to the program Director and visitor activities.
• Manage calendars, shared inboxes, and scheduling logistics to ensure efficient coordination of meetings and events.
• Order and manage office supplies to support operational needs.
• Arrange travel and coordinate logistics, including visitor schedules and meeting support.
• Gather, collect, record, and track data and materials required for meetings.
• Coordinate onboarding and offboarding activities for specified staff to ensure smooth operational transitions.

Skills

Customer service

Organizational skills

Time management

Verbal and written communication

Multitasking

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

Excel

Web research tools

Job description

Description

Leidos Health and Services Sector currently has an opening for a Contact Center Support Specialist to on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP)

*This position works normal office operating hours, Mon-Fri.

This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a "one source" for resource and information encompassing a comprehensive support system.

This role

• Gathers, collects, records, and tracks data and materials required for meetings. They manage and coordinate all logistics related to scheduling and supporting meetings and program events.
• Captures, documents, circulates, and archives meeting records, including attendance, issues discussed, decisions made, and assigned action items.
• Supports document management activities, including publishing and archiving administrative artifacts and records.
• Coordinates staff onboarding, supply management, and offboarding activities to ensure smooth operational transitions.

Job Responsibilities

• Provide comprehensive administrative support to the program Director and visitor activities.
• Manage calendars, shared inboxes, and scheduling logistics to ensure efficient coordination of meetings and events.
• Order and manage office supplies to support operational needs.
• Arrange travel and coordinate logistics, including visitor schedules and meeting support.
• Gather, collect, record, and track data and materials required for meetings.
• Coordinate and deconflict schedules for meetings and supported program events.
• Capture, document, circulate, and archive meeting records, including attendance, issues discussed, decisions made, and assigned action items.
• Support document management activities, including publishing and archiving administrative artifacts and records.
• Coordinate onboarding and offboarding activities for specified staff to ensure smooth operational transitions.
• Provide administrative support to other Directors as needed.
• Perform additional duties as assigned.

Basic Qualifications

• Associate's degree or equivalent college credits plus 3-5 years relevant experience
• Strong customer service skills.
• Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research tools.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• U.S. citizenship and fluency in English required.
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
• Ability to maintain and retain suitability investigation and clearance as required.
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Preferred Qualifications

• Bachelors Degree
• Knowledge of contact center operations

#militaryonesource

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

October 6, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.