Contact Center Solutions Developer

Worky; Oklahoma City (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Love's is seeking a Contact Center Solutions Developer to create and maintain custom tools that enhance contact center workflows and user experience. You will develop internal tools, automations, and web-based applications with a collaborative, team-oriented approach.

The role emphasizes execution, continuous learning, and working with stakeholders to gather requirements, test, deploy, and support solutions, including API integrations and data workflows.

Qualifications

• 1-2 years of software development experience or equivalent
• Proficient in JavaScript/TypeScript, HTML/CSS, and React or similar
• Basic understanding of APIs and web services
• Familiar with cloud platforms (AWS, Firebase, etc.)
• Strong problem-solving and communication skills

Responsibilities

• Develop internal tools, automations, and web-based applications
• Collaborate with stakeholders to gather and refine requirements
• Build, test, deploy, and support tools, enhancements, automations, and components
• Maintain documentation for systems and processes
• Troubleshoot issues and support enhancements
• Assist with API integrations and data workflows

Skills

JavaScript/TypeScript

HTML/CSS

React

APIs

Cloud platforms

Job description

Welcome to Love's! Our customer service team is looking for a Contact Center Solutions Developer responsible for creating and maintaining custom tools and applications that enhance contact center workflows and user experience. This role emphasizes execution, continuous learning, and collaboration within a team-oriented environment.

Job Functions:

• Develop internal tools, automations, and web-based applications
• Collaborate with stakeholders to gather and refine requirements
• Build, test, deploy, and support well-defined tools, enhancements, automations, and components with guidance from senior technical contributors
• Maintain documentation for systems and processes
• Troubleshoot issues and support enhancements
• Assist with API integrations and data workflows

Experience and Qualifications

• 1-2 years of experience in software development (or equivalent)
• Proficiency in JavaScript/TypeScript, HTML/CSS, and basic frameworks (React or similar)
• Basic understanding of APIs and web services
• Familiarity with cloud platforms (AWS, Firebase, etc.)
• Strong problem-solving and communication skills

Scope and Impact

• Works on well-defined tasks
• Contributes to team deliverables
• Limited system ownership

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.