Contact Center Sales Agent

MCI Careers; Pembroke (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is searching for a Contact Center Sales Agent who is passionate about helping people and achieving results. In this role, you will engage with customers over the phone, provide essential product information, resolve inquiries, and drive sales. The ideal candidate excels in a fast-paced environment and possesses strong communication skills.

Your responsibilities will include handling customer accounts, building rapport, and resolving issues. This position offers comprehensive benefits, a dynamic work culture, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Reliable and punctual with a strong work ethic.
• Comfortable in a fast-paced, ever-changing environment.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Build rapport, understand customer needs, and resolve issues effectively.
• Manage customer accounts and process orders accurately.

Skills

Excellent written and verbal communication skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Strong customer service skills

Ability to multitask and self-manage

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Windows operating systems

Job description

POSITION OVERVIEW

Are you a persuasive communicator with a passion for helping people and achieving results? Join our dynamic team as a Contact Center Sales Agent, where every call is a chance to connect, solve, and succeed.

In this role, you’ll engage with customers over the phone, provide product information, resolve inquiries, and close sales. If you thrive in a fast‑paced, goal‑driven environment and love turning conversations into conversions, we want to hear from you!

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy
• Use training and resources to confidently answer questions and recommend products/services
• Build rapport, understand customer needs, and resolve issues effectively
• Research systems to locate missing information and collaborate with internal teams
• Manage customer accounts and process orders accurately using company systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer privacy and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, updates, and program changes
• Meet attendance, punctuality, and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Skilled in troubleshooting, conflict resolution, and customer service
• Empathetic, patient, and responsive to customer needs
• Ability to multitask, stay focused, and self‑manage
• Team‑oriented with strong interpersonal skills
• Comfortable in a fast‑paced, ever‑changing environment

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.