Contact Center Research Representative (Uncertified)

Peckham; Grand Rapids, Northern (MI, KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Free fruit

Pet friendly work sites

Flexible work arrangements

Job summary

Peckham in Battle Creek seeks a customer service specialist to assist callers and email inquiries, route requests, and maintain accurate records. You will log information, research issues, and resolve standard questions following established policies.

Ideal candidates have a high school diploma, strong English skills, and a proactive approach to data entry with attention to confidentiality and quality standards.

Qualifications

• High School Diploma or equivalent required.
• Proficient in English (written and verbal).
• Strong customer service and data entry skills.

Responsibilities

• Provide courteous customer support by following policies and routing requests.
• Enter data accurately into databases and research customer inquiries.
• Escalate issues and document resolutions clearly in writing.

Skills

Customer Service

Data Entry

Communication

Research

Education

High School Diploma or equivalent

Tools

MS Office

Job description

* ## **WAGE: Starting at $19.19 per hour**. **$2 per hour shift premium for hours worked between 6pm - 6am on weekdays or any hours worked on Saturday or Sunday. $5.59 per hour for health and welfare benefit paid in addition to all wages*** ## **LOCATION: 74 Washington St. N Battle Creek. This position is in-person only (*****this is not a remote work position)**** ## **HOURS: Full-Time positions only. Applicants must be available to work any shift. All new hires will begin training on** **first shift**. **Following training, temporary placement will continue on** **first shift unless adjusted due to business needs**. **After the initial placement period, shift assignments are determined through a performance-based bidding process. All schedules are based on current needs of the contract*** ### **Receive $300 after training!*** ### **90 days after completing training, you are eligible to earn an additional $300 when you meet performance requirements!****Health Benefits.** Medical with HSA options, as well as dental, vision, and life insurance.* Customer Service & Communication: Provide courteous assistance by answering inquiries, following policies and procedures to route requests, and resolving customer issues effectively* Data Entry & Research: Gather and log customer information into databases, using critical thinking skills to research and resolve requests* Escalation & Documentation: Verify customer data, escalate issues when necessary, and provide clear written responses* Customer Contact Request Management: Open and manage call and email requests; ensuring they are completed within specified timeframes* Quality & Confidentiality: Maintain high-quality results by adhering to standards, handling inquiries professionally, and managing sensitive information with discretion* Software Utilization: Use multiple software systems to address a range of customer and vendor inquiries* Adaptability & Flexibility: Adapt to shift changes based on performance and be flexible with work hours. Perform other assigned duties as needed* High School Diploma or equivalent* At least 18 years old* Proficient in the English language (written and verbal)* U.S. Citizen* Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance, including engagement with the federal security process to obtain a federal security clearance.* Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers* Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)######**ABOUT PECKHAM**Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming.Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.**MISSION**Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.**VISION**To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.Peckham participates in the E-Verify program. For more information please click followFor information on Immigrant and Employee Rights (IER), follow**REASONABLE ACCOMMODATION NOTICE**Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.[1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.Visit to learn more.