Contact Center Representative- Dental

Community Health Centers Of Pinellas; Clearwater (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

15 days PTO per year (cash-out option)

10 paid holidays + birthday day

Health, dental, vision coverage

Retirement plan contributions up to 4%

Tuition assistance up to $1,500/year

Quarterly incentive opportunities

Career growth & advancement

Job summary

Evara Health in Clearwater, FL seeks a Call Center Representative to handle high-volume calls, schedule dental appointments, and support patients with insurance and fee options. You will maintain patient records in our EHR while following HIPAA and HRSA guidelines.

Join a mission-driven health system recognized for workplace excellence. This full-time role offers stable hours, a patient-centered culture, and opportunities to grow within a supportive team environment.

Qualifications

• High School Diploma or equivalent required or preferred.
• One or more years of experience in a call center or front office healthcare setting preferred.

Responsibilities

• Handle inbound and outbound calls to provide information and assist with inquiries.
• Schedule and manage dental appointments, update EHR records, and communicate reminders.
• Support patient navigation, including dental referrals and follow-up care with care teams.
• Provide empathetic, patient-centered service while adhering to scripts and KPIs.
• Maintain accurate patient records and assist with operational tasks in the call center.

Skills

Customer service

HIPAA compliance

EHR navigation

Call center software

Phone etiquette

Education

High School Diploma or equivalent

Tools

Multi-line phone systems

EHR systems

CRM tools

Call center software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Full Time Admin - IC Clearwater, FL, US

Join Evara Health—Driven by Purpose, Powered by People.

At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.

If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.

Build a career that goes beyond a job—it changes lives.

About This Role: The Call Center Representative at Evara Health is responsible for handling inbound and outbound calls to provide information, assist with inquiries, and ensure efficient appointment scheduling and patient support. This role involves maintaining excellent customer service, managing patient information in electronic health records (EHR), and supporting the overall operations of the call center. As a part of a Federally Qualified Health Center (FQHC), the representative also plays a critical role in ensuring access to quality healthcare services for underserved populations. What You'll Do:

• Answer high volumes of inbound calls, respond to patient inquiries, and route calls to appropriate departments while maintaining professionalism and efficiency.
• Schedule and reschedule dental appointments, communicate appointment changes, update EHR records, and monitor appointment reminders and cancellations.
• Patient Support & Dental Healthcare Navigation
  • Complete new patient registration, update patient information, document phone interactions, and explain dental insurance coverage, sliding fee scale options, and available Evara Health services.
  • Assist patients with navigating dental referrals and follow-up care while coordinating with dental and clinical teams to connect patients with appropriate services.
• Customer Service & Communication
  • Provide empathetic, patient-centered service while following established communication scripts and meeting required key performance indicators (KPIs).
  • Resolve patient concerns fairly, elevate issues when needed, and maintain effective communication with patients, dental teams, and other departments.
• Administrative & Operational Support
  • Maintain accurate patient records, navigate EHR charts, update worklists and queues, and complete administrative tasks to support efficient contact center operations.
  • Support dental patient recall and preventive care outreach, coordinate with care team members, and contribute to initiatives that improve operational efficiency and patient satisfaction.
• Dental Experience, Technology & Compliance
  • Apply prior dental experience, including dental assisting, dental insurance knowledge, or dental appointment scheduling, to support patient inquiries and appointment coordination effectively.
  • Use multi-line phone systems, EHRs, CRM tools, and call center software effectively while maintaining compliance with Evara Health, HIPAA, HRSA, state, federal, and accreditation requirements.

Education & Experience:

• High School Diploma or equivalent
• One or more years of experience in a call center or front office healthcare setting preferred.

Schedule:

• Monday - Friday, 9:30am - 6:00pm

Why You'll Love Working Here:

• Impact:Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
• Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
• Recognition:As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction

Culture and Benefits: At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.

• Generous Time Off:Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Holidays:Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Wellness Perks: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning:Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education:Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly Incentive Opportunities:Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
• Career Growth & Advancement:Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.

At Evara Health, we are Driven by Purpose. Powered by People. Every role contributes to our mission of improving the health of our communities, and every employee plays a part in making that mission possible.

If you’re looking for a career where your work matters, your growth is supported, and your contributions make a meaningful difference, we invite you to join Evara Health.

Join Evara Health—Driven by Purpose. Powered by People.

**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com .**