Contact Center Representative

Bristol County Savings Bank; Taunton (MA); Sur place; USD 23 000 - 32 000; Temps partiel

Résumé du poste

Bristol County Savings Bank is hiring a Part Time Contact Center Representative in Taunton, MA. The role focuses on assisting customers with loans, deposits and access devices via phone, email or fax. 28 hours per week with fixed shifts.

The candidate should have a high school diploma and 2-3 years of banking experience, strong phone etiquette and a customer‑oriented approach. Bilingual Spanish or Portuguese preferred.

Qualifications

• High School diploma or equivalent with customer service coursework.
• Strong telephone techniques and customer service skills.
• Ability to understand and explain Bristol County Savings Bank products and services.

Responsabilités

• Serve as first tier of support via phone, fax, and email for loans, deposits, and access devices.
• Retain ownership of customer issues to satisfactory completion and elevate when appropriate.
• Perform non-monetary maintenance on deposit and loan accounts and complete verifications.
• Know bank products and services to assist in servicing and strengthening customer relationships.
• Prepare maintenance sheets and general ledger entries as needed.
• Prepare documents for scanning into the bank’s imaging system.
• Research and resolve problems related to deposit and loan portfolios.
• Perform related duties as required.

Connaissances

Telephone skills

Communication

Customer service

Formation

High School diploma or equivalent with customer service coursework

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Representative

30+ days ago Requisition ID: 1842

Salary Range: $20.00 To $20.00 Hourly

Part Time Weekly Shift as followed:

• Evening Weekday Shifts, 3 days a week 8AM -7 PM
• Every Saturday Shift 8AM-1PM
• 4 working days total! 28 hours per week

Bilingual Preferred - Spanish or Portuguese

Job Details

• Position: Contact Center Representative
• Job Type: Part Time
• Location: Taunton, MA
• Department: Retail
• Reports To: Contact Center Supervisor

ABOUT US:

Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank’s Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989.

The Bank’s steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community", "values that are combined with state-of-the-art technology to meet the needs of its customers." A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

1. Serve as first tier of support via phone, fax and email for both internal and external customers regarding their loans, deposits and/or any access devices (e.g., electronic banking, debit cards).
2. Retains ownership of customer issues to satisfactory completion and knows to elevate when appropriate.
3. Performs non-monetary maintenance on deposit and loan account as well as completing loan and deposit verifications.
4. Accountable for knowing all bank products and services (deposit and loan) to assist in the servicing and strengthening of customer relationships.
5. Responsible for preparing maintenance sheets and general ledger entries, as needed.
6. Responsible for preparing documents for scanning into the Bank’s imaging solution program.
7. Research and resolve problems related to the deposit and loan portfolios when required.
8. Performs related and unrelated duties as may be required.

REQUIREMENTS:

High School diploma or its equivalent plus specialized course work in customer service. 2-3 years of related banking experience. Strong telephone techniques, communication and customer service skills. Understanding of the Bank’s products and services. Attention to detail and well-organized. Reliable and professional. Must have a positive attitude and the ability to work in a changing business environment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures. May resolve some problems rather than referring them to manager.

EEO STATEMENT:

Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.