Contact Center Order entry associate- Fabrications

HD Supply Canada, Inc; New Braunfels (TX); On-site; USD 33,000 - 52,000; Full time

Job summary

HD Supply Canada, Inc is seeking an Order Entry Associate for Fabrications in New Braunfels, TX. You will begin, mediate, and complete the fabrications order process, coordinating with sales, customers, and fabrication warehouses to resolve status issues.

The role requires 2-5 years of experience in the area of responsibility and a HS Diploma or GED (strongly preferred). Full-time position with responsibilities across returns, compliance support, and escalations.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
• Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.
• Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing.
• Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
• Provides support for strategic projects.
• Serves as point of contact for departmental escalation email group.
• Assists with system testing for departmental product updates.

Education

HS Diploma or GED

Job description

## Contact Center Order entry associate- FabricationsApplylocations: New Braunfels-TX-UStime type: Full timeposted on: Posted Yesterdayjob requisition id: R26004399**Job Summary**Responsible for beginning, mediating, and completing the Fabrications order process.**Major Tasks, Responsibilities, and Key Accountabilities*** Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.* Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.* Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing* Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).* Provides support for strategic projects.* Serves as point of contact for departmental escalation email group.* Assists with system testing for departmental product updates.* Performs other duties as assigned. **Nature and Scope*** Refers complex, unusual problems to supervisor.* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.* None. **Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required. **Education and Experience*** HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.**Our Goals for Diversity, Equity, and Inclusion**We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.**Equal Employment Opportunity**HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.### About UsAt HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it.HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices.