Contact Center Analyst: Routing & Analytics Specialist

Avila Dental; Chicago (IL); Remote; USD 55,000 - 75,000; Full time

Job summary

Avila Dental in Chicago is seeking a Contact Center Analyst to enhance the operation of the Contact Center by documenting business needs for call management. This role involves conducting business process analysis and developing functional specifications for Contact Center applications.

The ideal candidate will possess strong analytical skills, experience with Call Center software, and excellent communication abilities. The job offers a dynamic environment focused on delivering high-performance contact center infrastructure solutions.

Qualifications

• Strong analytical and quantitative skills are essential to execute the job.
• Must be detail-oriented, an independent thinker and have very strong organizational skills.
• Experience with Call Center or Contact Center Software.

Responsibilities

• Conduct business process analysis and requirements gathering sessions.
• Develop user stories and functional requirement specifications.
• Clearly communicate with clients and project teams.

Skills

Strong analytical and quantitative skills

Detail-oriented

Experience with Call Center or Contact Center Software

Software Project Management

Excellent written and interpersonal communication skills

Proficiency in Microsoft Outlook, Excel, and Word

Job description

Avila Dental in Chicago is seeking a Contact Center Analyst to enhance the operation of the Contact Center by documenting business needs for call management. This role involves conducting business process analysis and developing functional specifications for Contact Center applications.

The ideal candidate will possess strong analytical skills, experience with Call Center software, and excellent communication abilities. The job offers a dynamic environment focused on delivering high-performance contact center infrastructure solutions.