Contact Center Agent

CompleteCare; Bridgeton (NJ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Paid time off

401(k) retirement plan with employer

Incentive program

Life and disability insurance

CE & professional development

Flexible Spending Accounts (FSA)

Tuition reimbursement

Licensure/certifications reimbursement

Job summary

CompleteCare is seeking a dedicated Contact Center professional to handle inbound calls across the organization. You will follow scripts, update demographics, schedule appointments, and triage needs to the appropriate department.

The role emphasizes strong communication, medical terminology knowledge, and the ability to work with Spanish-speaking patients; medical background is a plus. This is a full-time position with comprehensive benefits.

Qualifications

• HS Diploma or equivalent.
• Medical background a plus.
• Computer Skills.
• Medical Terminology.
• Ability to communicate well.
• Spanish speaking preferred.

Responsibilities

• Answer incoming calls for the organization with good customer service and phone etiquette.
• Follow company communication script.
• Update demographics at every point of contact.
• Schedule appointments for all providers using appropriate guidelines.
• Transfer calls to appropriate department when needed.
• Triage nurse via tasks or messages as needed.
• Route medication refills to nurse.
• Handle referrals with Referral Coordinator.
• Verify patient insurance coverage.
• Schedule appointments with Financial Counselor if needed.
• Respond to online medication refill requests.
• Activate 911 if needed for the caller.
• Sit for long periods as part of duties.

Skills

Communication skills

Spanish language

Medical terminology

Computer skills

Medical background

Education

HS Diploma or equivalent

Job description

Description

Reporting/Department Head: Contact Center Manager

*FLSA Status - Non-Exempt

*EEO Category - Service Worker

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: Answers incoming calls for the whole organization.

ESSENTIAL RESPONSIBILITES:

• Perform with the best customer service, phone etiquette
• Following company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller

OTHER JOB DUTIES:

• Ability to sit for long periods of time
• Other duties as assigned by department head

Requirements

QUALIFICATIONS:

• HS Diploma or equivalent
• Medical background a plus
• Computer Skills
• Medical Terminology
• Ability to communicate well
• Spanish speaking preferred

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance - 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ's Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement