Consumer Underwriter

Lake Trust Credit Union; Brighton (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Financial wellbeing services

401(K) matching with up to 5% match

Reduced health insurance

Employee wellbeing services

DEI initiatives

Work-life balance

Job summary

Lake Trust Credit Union in Brighton, MI, is seeking a Consumer Underwriter to lead underwriting decisions for direct and indirect loans, including home equity and appraisals, in a hybrid work model (3 days in-office, 2 days remote). The ideal candidate has 3+ years in consumer underwriting, strong problem-solving and communication skills, and a commitment to member service.

Level II/III responsibilities include mentoring, collaboration with loan originators, and timely decisions to support

Qualifications

• Three or more years consumer underwriting or related experience.
• Proven ability to support a strong member service culture.
• Excellent problem-solving and communication skills.
• Flexible work schedule to meet membership and dealership needs.
• Five or more years risk-based consumer underwriting or related experience.
• Previous financial institution experience.

Responsibilities

• Collaborate with leadership to run department meetings.
• Train Consumer Loan II underwriters on Mortgage Center IOs, home equity loans and personal tax returns.
• Underwrite various consumer loan applications from delivery channels and analyze the information provided; request additional information as required.
• Mentor Consumer Level II on complex loans or issues on documentation for the loan request.
• Review Mortgage Investments.
• Underwrite home equity loans, approve home appraisals and boat surveys; review home equity title work policies.
• Functions as a primary point of contact via multiple communication channels for Dealer Relations Officers, indirect dealers and internal members, for underwriting decisions.

Skills

Problem solving

Communication skills

Member service orientation

Flexibility

Underwriting expertise

Education

High school diploma (GED)

Job description

Consumer Underwriter

This position is located in Brighton, MI hybrid - 3 days in office, 2 days remote weekly

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

Benefits Include

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

Job Summary

Be a lead underwriter for DROs to contact with questions pertaining to indirect applications. Has authority to review and decision member loan appeals. Underwrite direct and indirect consumer loans received through all delivery channels. Underwrite home equity loans, approve home appraisals and boat surveys. Review and approve home equity title work policies. Review Mortgage Investment Offerings. Make decisions to approve, counter approve or deny loan requests for internal and external members. Regularly communicate with other internal members and respond to questions concerning consumer loans. Make moderately complex loan decisions based on the overall worthiness of the borrower to achieve meeting our memberships borrowing needs and Company lending objectives. Consistently deliver high quality, knowledgeable and responsive service to the internal team members. Look for cross-sell opportunities and work with loan originators to develop multiple options for our membership to improve their financial well-being.

What You’ll Do

• Collaborate with leadership to run department meetings.
• Train Consumer Loan II underwriters on Mortgage Center IOs, home equity loans and personal/business tax returns.
• Underwrite various consumer loan applications from delivery channels and analyze the information provided. Request additional information from team members as required.
• Mentors Consumer Level II on complex loans or issues on documentation for the loan request.
• Review Mortgage Investments.
• Underwrite home equity loans, approve home appraisals and boat surveys. Review home equity title work policies.
• Functions as a primary point of contact via multiple communication channels for: Dealer Relations Officers, indirect dealers and internal members, for communication related to underwriting decisions.

What You’ll Bring

Level II

• High School Diploma (GED) is required.
• Three or more years consumer underwriting OR related experience required.
• Proven ability to support a strong member service culture.
• Excellent problem-solving and communication skills.
• Flexible work schedule meeting the needs of the membership and dealerships.

Level III

• High School Diploma (GED) is required.
• Five or more years risk base consumer underwriting OR related experience required.
• Previous financial institution experience.
• Proven ability to support a strong member service culture.
• Excellent problem-solving and communication skills.
• Flexible work schedule meeting the needs of the membership and dealerships.

What You’ll Get

• Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
• Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
• By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.