Consumer Services Supervisor - Job# 1122

North LA County Regional Center (NLACRC); West Chatsworth (CA); Hybrid; USD 88,000 - 124,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Pre-Tax Flexible Spending Account (HSA

Pre-Tax Dependent Care Flexible Spendy

Life, AD&D, Long Term Disability at no

Vision insurance

CalPERS retirement plan

457 and 403(b) deferred compensation

Public Service Loan Forgiveness

Paid time off - 3 weeks vacation, sick

12 paid holidays

Hybrid/remote option

Job summary

NLACRC is a private, non-profit agency contracted with the State of California to provide services to individuals with developmental disabilities. The role focuses on information, advocacy, and service arrangement for consumers and families in the San Fernando Valley region and beyond.

The position emphasizes development and monitoring of individual program plans, coordination of services, and advocacy, with responsibilities spanning interdisciplinary collaboration, documentation, and

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or related field; five years of Regional Center experience.
• Master’s degree in psychology, social work, sociology, or related field; two years of leadership experience.
• Three to five years of related professional/leadership experience; three years of service coordination experience preferred.
• Diverse experience including mental health/dual diagnosis and crisis intervention is highly preferred.
• A valid CDL and transportation, or acceptable substitute, is required for this position.

Responsibilities

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assist co-workers with special projects and unique situations; provide case-coverage and on-call services when required.

Skills

Family systems understanding

Person-centered planning

Independent work

Interdisciplinary teamwork

Verbal communication

Written communication

Education

Bachelor’s Degree in psychology/social work/sociology or related field + 5 years Regional Center experience

Master’s degree in psychology/social work/sociology or related field + 2 years leadership experience

Master’s Degree in unrelated field + 3–5 years leadership experience

Three years of professional experience with service coordination at a Regional Center

Experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems

Valid CDL and transportation or acceptable substitute

Tools

MS Word

MS Outlook

Job description

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department

Consumer Services - SFV - School Age 12

Supervision

Receives supervision from Consumer Services Supervisors/Managers.

The Position And Job Summary

Provides information, advocacy, and service arrangement for consumers and families.

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience
• Or
• Master's degree in psychology, social work, sociology, or related human services field or in a related field
• Two years of related professional/leadership experience
• Or
• Master’s Degree in an unrelated field
• Three to five years of related professional/leadership experience
• Three years of professional experience should include service coordination at a Regional Center or related experiences
• Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.
• A valid CDL and transportation, or acceptable substitute, required for this position.

Skills And Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position.

NLACRC Offers An Excellent Benefits Package

• Health Insurance - W e provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is exempt. Regular Salary: Annually $87,660.98 - $124,259.46.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.