Consumer Services Specialist II

State of Vermont; Montpelier (VT); On-site; USD 45,000 - 65,000; Full time

Job summary

The Vermont Department of Financial Regulation is seeking a Consumer Services Specialist II. This role operates within the Consumer Services Section of the Insurance Division, helping Vermonters navigate insurance issues and resolve complaints.

The ideal candidate understands or is eager to learn complex insurance laws, regulations, and policy provisions. Consumers rely on skilled staff to investigate and mediate disputes with empathy and clarity.

Qualifications

• Associate’s Degree or higher with 2 years of insurance operations experience.
• High School Diploma with 4 years of insurance operations experience.
• Ability to communicate clearly and mediate conflicts with professionalism and empathy.

Skills

Insurance operations

Customer service

Negotiation/mediation

Education

Associate’s Degree

High School Diploma

Job description

The Vermont Department of Financial Regulation is seeking a Consumer Services Specialist II. This is an opportunity to join the Consumer Services Section of the Insurance Division, which helps Vermonters navigate insurance issues and resolve insurance complaints. The ideal candidate is an insurance professional with an understanding of or the willingness and ability to learn complex insurance laws, regulations, and policy provisions.

Consumer Services investigates and mediates insurance complaints and provides educational outreach to the public, so a candidate must be an effective communicator, able to explain complex issues clearly, and mediate conflicts with professionalism and empathy. If you're motivated by helping others and making a tangible difference for Vermonters, this is a deeply rewarding position.

Who May Apply

This position, Consumer Services Specialist II (Job Requisition #55259), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

Duties are performed in a standard office setting. The job role involves communicating with individuals in potentially adverse situations and under some degree of stress. Tact and diplomacy are required to arrive at a proper solution to a problem.

Minimum Qualifications

Associate’s Degree, or higher, and two (2) years of experience in insurance operations such as customer service, claims adjusting, or negotiating settlements under the various forms of coverage such as fire, liability, casualty, accident and health and life insurance.

OR

High School Diploma and four (4) years of experience in insurance operations such as customer service, claims adjusting, or negotiating settlements under the various forms of coverage such as fire, liability, casualty, accident and health and life insurance.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.