Consumer Services Specialist

UMB BANK NA; Missouri; Híbrido; USD 22 000 - 31 000; Tempo integral

Resumo da oferta

UMB Financial Corporation is hiring for a Consumer Services Specialist to join our call center class starting January 11, 2027. You will deliver exceptional service by handling inbound calls, accessing multiple banking systems, and guiding customers through basic products such as checking, debit, and credit cards.

The role emphasizes learning through classroom and online training, meeting performance metrics, and opportunities for monthly incentives.

Qualificações

• 1-2 years customer service or similar work experience.
• Proficient in English language.
• Ability to navigate multiple computer systems to access client information.
• Knowledge of basic banking products including checking, debit, and credit card accounts.
• Understanding of privacy regulations and to authenticate customers before discussing account information.

Responsabilidades

• Handle inbound service center calls to assist customers.
• Access multiple systems to answer questions and cross-sell products.
• Participate in classroom training, self-paced online learning, and department communications reviews.
• Meet performance targets for call quality, talk time, and cross-sell success with monthly incentives.
• Perform other duties as assigned.

Conhecimentos

Customer service experience

English proficiency

Multisystem access / data entry

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

We are currently hiring for our next call center class that will start Monday, January 11th, 2027. The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

Other duties as assigned.

We’re excited to talk with you if you have:

• High School Diploma or equivalent
• Proficient in the English language
• 1-2 years customer service or similar work experience
• Knowledge of basic banking products including checking, debit, and credit card accounts
• Ability to interact with and manage multiple computer systems to access client information.
• Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
• Demonstrates the ability to learn and pass assessments/training certificates.
• Demonstrates pleasant phone and interaction skills with customers.
• MUST be able to work any shift during our Service Center hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT.

Targeted compensation for this opening:

The posted salary range reflects the broadest standard range for this role, including all locations. The anticipated compensation for this specific opening is $19/hr.

This position was posted on 11/04/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

Compensation Range: $33,786 - $49,698 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UBM offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits.

Benefit offerings and eligibility requirements vary.

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line.

UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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