Consumer Service Coordinator - Bilingual (SP) - Job #323

NLACRC; San Fernando (CA); Hybrid; USD 37,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Retirement plan (CalPERS)

Paid Time Off

Job summary

NLACRC in the San Fernando Valley is seeking a Service Coordinator to help develop and monitor individualized program plans, coordinate services for clients and families, and document activities in line with NLACRC policies.

The role requires a Bachelor’s degree in a related field, two years of experience, and bilingual Russian proficiency. A Master’s degree may substitute experience. The position offers hybrid work options and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or related human services field; two years of related experience.
• Bilingual Russian required.
• Valid California Driver’s License and reliable transportation.

Responsibilities

• Develop and monitor program plans for individuals; revise as needed.
• Identify and coordinate services for individuals and their families.
• Document forms and reports per regulations and NLACRC policies.
• Advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals, families, service providers and advocates.
• Identify barriers to service delivery and apply culturally sensitive strategies.
• Rotate officer-of-the-day duties; provide case coverage and emergency on-call support.

Skills

Family systems understanding

Person-centered planning

Verbal and written communication

Interdisciplinary teamwork

Education

Bachelor’s degree in psychology, social work, sociology, or related human services field

Tools

MS Word

MS Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SAN FERNANDO VALLEY, Chatsworth, CA, US

4 days ago Requisition ID: 3285

Salary Range: $26.86 To $46.86 Hourly

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives supervision from Consumer Services Supervisors/Managers.

The Position and Job Summary

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on- call services when required.

Education and Experience

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. Bilingual (Russian language).

A Master’s degree in a related subject may be substituted for experience.

Skills and Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation. Bilingual Russian required

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Professional Development Opportunities & Grow

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NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour.

Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.