Consumer Sales Representative-Retail

TDS Telecommunications LLC; Nampa (ID); On-site; USD 24,328 - 36,478; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Paid Time Off

Employee Assistance Programs

Job summary

A leading telecommunication company seeks a Consumer Sales Representative in Nampa, ID. The role involves delivering exceptional customer service, managing billing inquiries, and achieving sales goals. Candidates should have sales experience and strong interpersonal skills. This position offers a competitive hourly rate, uncapped commission, and comprehensive benefits including medical and dental coverage.

Qualifications

• 1+ years’ experience in a sales or customer service role.
• 2+ years computer experience required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver sales results through exceptional customer service.
• Handle billing inquiries and service requests.
• Manage cash and payment handling accurately.

Skills

Sales

Customer Service

Negotiation

Problem-Solving

Interpersonal Communication

Tools

Microsoft Excel

Order Applications

Job description

Consumer Sales Representative - Retail

Job Locations: US-ID-Nampa

Pay Range: $17.66 - $26.48 per hour

Sign‑On Bonus: $1,000

Hourly Rate: $19.88 with Uncapped Commission!

Hours: Monday – Friday 9am‑6pm and rotating Saturday 8am‑5pm

Work Location: 180 Caldwell Blvd Ste 180, Nampa, ID 83651

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Responsibilities

• Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as Voice, High Speed Data, TV, Mobile, and Internet Content through face‑to‑face and over the phone interactions. Use negotiation & interpersonal communication skills to prevent customer churn, ask lifestyle questions, and promote services that fulfill customer needs.
• Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. Consult with customers on these service calls to identify technology needs and offer TDS product solutions.
• Cash Management Procedures – closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolve construction related issues by creating and completing Triage tickets.
• Keep current with Promotions, Products and Technology necessary to exceed or meet Sales and Retention goals. Attend work regularly, arrive on time, and maintain punctuality to support customer needs.
• Handle retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and coordinating space use with other departments.
• Special Projects as assigned by Supervisor.

Qualifications

Required Qualifications

• 1+ years’ experience in a sales or customer service role.
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
• Must follow the TDS attendance guidelines to meet business needs.

Other Qualifications

• 6+ months experience in a fast‑paced environment managing multiple tasks and detailed data.
• Ability to meet or exceed sales goals.
• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers requesting disconnect.
• Handle a high volume of phone calls in a structured, contact center environment.
• Understanding of the telecommunication industry and its products and services.
• Excellent interpersonal communication skills (verbal, written, listening).
• Problem‑solving skills (customer complaints, competitive issues).
• Successful completion of classroom training required.
• Demonstrated success in a competitive sales environment.
• Able to work overtime with advance notice.
• Ability to work a shift ending at 8:00 p.m. CST and a potential Saturday rotation.
• Experience with escalated customer issues and problem resolution both over the phone and face‑to‑face.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills needed to succeed. If you meet the Required Qualifications and believe you have the potential to thrive, apply today!

Benefits

We believe in taking care of our team, offering comprehensive benefits to support your health, financial well‑being, and overall happiness.

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

All associates will also have the opportunity to participate in Associate Resource Groups, which encourage community and professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting‑edge connectivity nationwide. Serving more than 1 million connections, our mission is to create a better world by delivering innovative communication solutions.

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $19.88 per hour. In addition, certain positions may be eligible for additional compensation such as bonuses, commissions, or equity awards.