Consumer Real Estate Processor

Carter Bankshares; Martinsville (VA); On-site; USD 2,257,000 - 3,529,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bankshares is seeking a Consumer Real Estate Processor to prepare closing instructions, collect and organize documents, and ensure all loan packages comply with underwriting policies and regulatory standards. You will liaise with closing attorneys, title companies, and branch staff to finalize funding accurately and on time.

The role requires meticulous review of legal descriptions, title work, and insurance documents, with a focus on delivering high-quality service to internal and

Qualifications

• High school diploma or equivalent required.
• Paralegal background is a plus.

Responsibilities

• Review loan packages to ensure compliance with underwriting terms and policy.
• Enter loan details into the loan platform and prepare documents for closing.
• Order flood determinations and obtain flood disclosures when required.
• Review vendor documents for title status and encumbrances.
• Coordinate loan funding with closing attorney, wire department, and lending team.

Skills

Customer service

Verbal & written comms

Attention to detail

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SUMMARY:

The Consumer Real Estate Processor is responsible for the preparation of closing instructions and documentation and performing company procedures required to close and fund consumer loans in accordance with company policies and requirements.

ESSENTIAL JOB FUNCTIONS:

• Perform a thorough and complete review of loan package to ensure that the loan transaction complies with the terms outlined by Retail Underwriting, and is structured in accordance with regulatory guidelines and corporate loan policy
• Enter loan detail information into the loan platform system; prepare loan documents accurately and issue to closing attorneys and/or title companies and/or branch personnel
• Order flood determinations and obtain flood notice disclosures when required
• Review preliminary documents received from vendors/closing agents such as the legal description for the property to be encumbered, title search/commitment, organizational documents, survey, hazard insurance/flood policy, to ensure the status of the title of the property is acceptable to the bank
• Coordinate loan funding with the closing attorney, wire department and lending team personnel
• Follow wiring protocols to verify data before submitting / processing wire requests
• Prepare loan funding and collect bank fees associated with loan closing, and apply to appropriate general ledger accounts
• Provide exceptional service to internal and external customers via phone calls and monitoring email inbox to ensure a high level of service
• Prioritize and monitor workflow to ensure closing deadlines are met
• Perform a post-closing review of all executed loan documents for accuracy and completeness, then forwards to Loan Boarding for onboarding process
• Provides support to the Loan Boarding Clerk, for delinquent trailing items
• Backup, as needed, for processing non-HELOCs in Loan Director

JOB REQUIREMENTS:

• High school diploma or equivalent required
• Paralegal background is a plus

KNOWLEDGE/SKILLS REQUIRED:

• Excellent customer service skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to perform effectively in fast-paced environment
• Knowledge of Microsoft Office, especially Word, Excel, and Outlook

PHYSICAL AND MENTAL QUALIFICATIONS:

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required during and after business hours

Hourly Pay Range:

$16.38 - $25.62 per hour

Benefits:

Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.