Consumer Protection Specialist

Community Choice Financial Family of Brands; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training program

Education reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Disability insurance

Dental & Vision

Job summary

Community Choice Financial Family of Brands is seeking a Remote Consumer Protection Specialist to support customer-facing departments by handling CCPA inquiries, MLA/ SCR A reviews, and death-claim processes. You will update POS systems, ensure timely responses, and maintain accurate records across multiple platforms.

The role requires a detail-oriented self-starter capable of independent work and collaboration, with strong communication skills and experience with Windows, Word, Excel, and

Qualifications

• High School Diploma, GED, or equivalent.
• Ability to work independently and collaboratively in a team.
• Experience interacting with individuals at multiple organizational levels.
• Ability to meet deadlines in a fast-paced environment.
• Clear written and verbal communication.
• Data entry with 30+ wpm.
• Proficiency with Windows including Word, Excel, and Outlook.

Responsibilities

• Review and respond to CCPA requests by designated due dates.
• Update customer information in POS systems and SharePoint.
• Research using POS systems (Unitas, Invictus, AIMS, CITO, etc.).
• Update accounts for deceased customers when needed.
• Collaborate with relevant departments to resolve consumer requests.
• Review MLA and SCRA-covered accounts and remediation.
• Prioritize items by due dates and expectations.
• Assist other teams within the department, such as complaint review.

Skills

Data entry 30+ wpm

Attention to detail

Written communication

Team collaboration

Time management

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

SharePoint

Job description

Your OpportunityConsumer Protection SpecialistRemoteThe Consumer Protection Specialist is part of the Admin Team and is responsible for supporting the company's customer-facing departments by handling current Consumer Protection Group (CPG) functions, including but not limited to Debt Validation requests, California Consumer Privacy Act (CCPA) inquires, deceased customer notifications, Military Lending Act (MLA)/ Servicemember Civil Relief Act (SCRA) reviews, and written cease and desist notifications. This role involves reviewing and updating different POS systems, as well as providing timely and accurate responses by the applicable deadline. Proficiency in using POS systems, maintaining organized records, and accurately entering data into the appropriate locations is essential.

What We Offer

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You\'ll Do - Essential Duties and Responsibilities

• Thoroughly review and accurately respond to CCPA requests by the designated due dates.
• Systematically locate, analyze, and update customer information in POS systems and SharePoint ensuring accuracy for each action.
• Acquire proficiency in using specified POS systems (Unitas, Invictus, AIMS, CITO, etc.) for effective research.
• Accurately update customer accounts upon receipt of an acceptable document for deceased accounts.
• Actively collaborate with relevant departments, fostering a cohesive approach to resolving and responding to consumer requests.
• Review and remediate any accounts that are identified as being covered by MLA and/or SCRA.
• Prioritize and promptly address items based on due dates and expectations.
• Assist other teams within the department, such as complaint review, as needed.

What We\'re Looking For - Qualifications and Skills

• High School Diploma, GED, or High School Equivalence Certificate.
• Self-starter with the ability to work independently and collaboratively in a team to identify and solve problems or resolve issues.
• Experience interacting with individuals at many organizational levels, including senior management.
• Ability to work in a rapidly changing deadline intensive environment while effectively managing multiple responsibilities and prioritizing accordingly.
• Demonstrate accountability and ability to meet deadlines.
• Demonstrate an understanding of the industry and the factors that can affect unit, regional and corporate goals.
• Able to remain flexible and open-minded around change.
• Must have effective, clear and concise written and verbal communication and engage with others in a way that allows for ongoing interaction.
• Able to provide business-centric solutions by consistently keeping the business at the center of everything he/she does.
• Possess an eagerness to learn from the business; actively seeks information to understand the business\'s issues and expectations.
• Use critical thinking skills to break down and critically analyze problems, issues, and opportunities to find root causes and get beneath superficial symptoms.
• Collaborative work ethic to develop ideas while seeking feedback and input; actively draws on the diverse ideas and contributions of the entire team.
• Excellent attention to detail and accuracy.
• Data Entry skills are needed with the ability to type 30+ words per minute.
• Intermediate knowledge of Windows based computers and computing software including but not limited to Word, Excel, and Outlook.

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America\'s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial® Family of Brands (\"CCF\" or the \"Company\"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you\'d thrive here? Learn more atThe information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.Please note, we do not accept unsolicited resumes from third-party recruitment firms or agencies.