Consumer Operations Analyst

Jobtailor; Colorado; On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Colorado is seeking a data reporting analyst to build and maintain tools that surface operational trends, anomalies, and risks for leadership.

You will perform SQL queries to investigate findings, quantify impact, and translate results into clear recommendations for stakeholders.

The role emphasizes independent problem solving, documentation, and collaboration with cross-functional teams to drive improvements.

Qualifications

• 3-4 years of experience in analytical, student loan, technical, problem-solving or project management positions.
• Experience with database concepts and a simple query language (SQL).
• Experience with analytical tools — Power BI, Advanced Excel, etc.
• Experience with project management on small to medium projects.
• 4-year college degree preferred.

Responsibilities

• Develop and maintain reporting tools and monitoring outputs that surface operational trends, anomalies, and risks requiring investigation.
• Perform data querying and analysis (including SQL) to investigate findings, assess root cause, scope affected populations, and quantify borrower and operational impact.
• Translate data findings into clear recommendations and communicate to the right audience based on urgency and scope.
• Design and implement solutions to operational problems, building knowledge of relevant processes and systems to pressure test hypotheses and drive resolution independently.
• Conduct initial triage on identified issues and provide findings with context and prioritization to operations leadership and cross-functional partners.
• Manage multiple concurrent work items independently; escalate when needed.
• Build and maintain documentation for processes, data definitions, reporting logic, and system functionality.
• Engage stakeholders throughout the lifecycle of work, keeping the right people informed and flagging delays or scope changes proactively.
• Continuously develop proficiency in analytical and reporting tools relevant to the business and apply new capabilities to improve output.

Skills

Analytical thinking

Problem solving

Stakeholder communication

Prioritization

Education

Bachelor's degree

Tools

SQL

Power BI

Advanced Excel

Job description

Responsibilities

• Develop and maintain reporting tools and monitoring outputs that proactively surface operational trends, anomalies, and risks requiring further investigation.
• Perform data querying and analysis (including SQL) to investigate findings, assess root cause, scope affected populations, and quantify borrower and operational impact.
• Translate data findings into clear recommendations — including a point of view on priority and rationale — and communicate them to the right audience in the right format based on urgency and scope.
• Design and implement solutions to operational problems, building sufficient working knowledge of relevant processes and systems to pressure test hypotheses and drive resolution independently.
• Conduct initial triage on identified issues and bring findings — with context, impact assessment, and a prioritization recommendation — to operations leadership and cross‑functional partners.
• Manage multiple concurrent work items independently; recognize when complexity or severity warrants escalation and act accordingly.
• Build and maintain documentation for processes, data definitions, reporting logic, and system functionality to support team knowledge and continuity.
• Engage stakeholders throughout the lifecycle of work — keeping the right people informed, building buy‑in, and flagging delays or scope changes proactively.
• Continuously develop proficiency in analytical and reporting tools relevant to the business and apply new capabilities to improve work output.

Requirements

• 3-4 years of experience in an analytical, student loan, technical, problem‑solving or project management position.
• Experience with database concepts and a simple query language (SQL).
• Some experience with analytical tools — Power BI, Advanced Excel, etc.
• Some experience with project management on small to medium projects.
• 4‑year college degree preferred.