Consumer Loan Specialist - Sales Customer Service

Republic Finance; Fort Mill (SC); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

PTO and paid holidays

401(k) with company match

Job summary

Republic Finance in Fort Mill, SC is seeking a driven Loan Specialist to help originate and process consumer loans. The role offers a competitive base salary of $32,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually, along with comprehensive health, dental, and vision benefits and PTO.

Eligible for a 401(k) with company match after one year. You will evaluate customer needs, explain loan processes, close loans, and service a growing loan portfolio while upholding

Qualifications

• High school diploma or equivalent required.
• At least 1 year of sales experience.
• Strong communication and customer relations skills.
• Ability to work in a fast-paced, team environment.
• Eligible for insurance licensing pending background checks.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.

Skills

Sales experience

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you.

About Republic Finance

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our communities. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fundraiser for St. Jude Children's Research Hospital.

Our growing company offers a bright future for our employees. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering great benefits and competitive pay and by rewarding performance.

Job responsibilities are as follows:

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Answers incoming phone calls; checks branch’s voicemail.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
• Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance

• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.