Consumer Loan Processor I

Navy Federal Credit Union; Vienna (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Navy Federal Credit Union in Vienna, VA is seeking a loan processing professional to verify and evaluate consumer loan applications and provide administrative support to the loan processing function.

Responsibilities include ensuring completeness, obtaining supporting data, and counseling members on loan options while maintaining confidentiality and compliance with policies.

Qualifications

• Familiarity with consumer lending principles, policies and financial practices.
• Familiarity with information contained in a credit bureau report, Fair Credit Reporting Act and credit lending policies.
• Basic skill examining and interpreting information quickly and accurately.
• Basic verbal and written communication skills.

Responsibilities

• Ensures loan applications are complete and in compliance with Federal and NCUA laws, regulations and Navy Federal policies and procedures.
• Reviews member loan applications to evaluate completeness and determine additional information and/or supporting documentation required.
• Contacts member for further clarification and to acquire additional details; verifies employment, reference, credit, and payoff information; and conducts re-interviews to obtain more information.
• Counsels members regarding loan options, loan status, and Navy Federal policies and procedures; maintains confidentiality of member information.
• Verifies loan applicants' employment data via telephone, email or fax with employers, HR departments, supervisors and others.
• Reviews and responds to inquiries from members and branches regarding credit decisions and policies.
• Determines collateral required to secure loans, interest rates, repayment terms and purpose codes.
• Transcribes consumer loan application requests into automated loan processing systems; updates demographics; forwards information for action.
• Forwards completed documentation to Image Section for processing into the electronic record.
• Provides administrative support to the section and Lending Committee to facilitate loan processing.

Skills

Consumer lending basics

Credit bureau familiarity

Data accuracy

Communication skills

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Processes loan applications by verifying and evaluating information provided on consumer loan applications; researching and gathering supporting data and documentation; and providing administrative support to the loan processing function.

Responsibilities

• Ensures loan applications are complete and in compliance with Federal and NCUA laws, regulations and Navy Federal policies and procedures
• Reviews member loan applications to evaluate completeness and determine additional information and/or supporting documentation required
• Contacts member for further clarification and to acquire additional details; verifies employment, reference, credit, and payoff information; and conducts re-interviews of members to obtain additional information requested by the Lending Committee
• Counsels members regarding appropriate loan options, loan status, and Navy Federal policies and procedures; maintains confidentiality of member information
• Verifies loan applicants' employment data via telephone, email or facsimile (fax) with employers, human resources departments, supervisors and other third parties
• Reviews and responds to inquiries from members, Branches, Consumer Loan Servicing, Contact Center and Correspondence regarding credit decisions, additional information needed, lending policies and practices and collateral requirements
• Determines collateral required to secure loans, appropriate interest rates, loan repayment terms and purpose codes
• Transcribes consumer loan application requests into automated loan processing systems; updates member demographic information; and forwards information to the appropriate area for action
• Submits loan cancellations via online oral communication system to initiate action
• Remains alert to situations that may indicate possible fraud
• Forwards completed documentation to Image Section for processing into the electronic member record
• Provides administrative support to the section and Lending Committee to facilitate loan application processing
• Receives online requests to contact members/third parties regarding checks received from dealers and requests to drop/waive automobile insurance
• Enters subsequent changes in the original loan status (i.e., resubmitted loan applications and appeals) into the online loan system
• Forwards information to appropriate loan personnel for decision
• Monitors specific queues in the loan system, extra fax database, and various other databases to review pending items and perform necessary actions
• Reviews, analyzes, and returns drafts via the Draft Processing System
• Sorts and distributes incoming mail/faxes
• Forwards correspondence to loan officers for Lending Committee action
• Obtains, assembles and researches consumer loan information
• Typically receives some guidance and/or instruction from Consumer Loan Processor II
• Performs other related duties as assigned

Qualifications

• Familiarity with consumer lending principles, policies and financial practices
• Familiarity with information contained in a credit bureau report, Fair Credit Reporting Act and credit lending policies
• Basic skill examining and interpreting information quickly and accurately
• Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Basic skill interacting with staff, management, vendors and members diplomatically and tactfully
• Basic verbal and written communication skills

Additional Information

Hours

• Tuesday - Saturday 2 PM - 1030 PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.