Consumer Loan Processor

Minnesota League of Credit Unions; Plymouth (MN); Hybrid; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off (PTO) 22 days/year

Paid holidays (10+)

401(k) with employer match

Short & Long Term Disability

Life insurance

Tuition reimbursement up to $5,250/yr

Career development programs

Job summary

TruStone Financial Credit Union in Plymouth, MN seeks a loan processor to handle processing and booking of consumer and home equity loans. You will review loan applications, closing documents, and respond to lending inquiries while ensuring compliance with quality standards.

Requires 2+ years in consumer loan processing, strong customer service skills, and proficiency with Microsoft Office. This is a full-time on-site role with some weekend rotation.

Qualifications

• High School Diploma or equivalent.
• 2+ years consumer loan processing or related experience.
• Excellent customer service in a financial institution preferred.
• Previous PC experience, Microsoft Office preferred.

Responsibilities

• Process and book consumer and home equity loan applications, closing documents, and lending inquiries.
• Ensure loans meet established quality standards prior to booking.
• Provide professional, knowledgeable, and courteous service to internal employees, 3rd party vendors, and others.

Skills

Customer service

Team player

Independent work

Math aptitude

Keyboarding

Verbal communication

Written communication

Professionalism under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

WHAT YOU’LL DO:

Provide professional, knowledgeable and courteous service to internal employees, 3rd party vendors and others in the processing and booking of consumer and home equity loans. This position is responsible to accurately and efficiently process a variety of loan applications, closing documents and lending inquiries and making sure all loans meet established quality standards prior to booking.

WHAT YOU’LL BRING:

Availability to work 40 hours per week Monday through Friday between the hours of 8:00am - 5:30pm and rotating Saturdays 9:00am - 1:00pm at our Plymouth corporate Office location; non-exempt.

In addition:

• High School Diploma or equivalent.
• 2+ years consumer loan processing or related experience.
• Excellent customer service, in a financial institution preferred.
• Previous PC experience, Microsoft Office preferred.
• Math aptitude and keyboarding skills.
• Good verbal and written communication skills.
• Ability to work as a team player being flexible and dependable.
• Ability to work independently while displaying initiative and decision-making skills.
• Ability to maintain a high level of professionalism while working under pressure.
• Maintains awareness of enterprise compliance requirements, including Bank Secrecy Act (BSA/AML) obligations, and follows internal policies and escalation protocols as applicable.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHO WE ARE:

TruStone Financial is a member-owned credit union offering comprehensive, straightforward, and competitive financial solutions designed to support our members’ financial health. Established in 1939 by a group of teachers, TruStone Financial has grown into Minnesota’s second-largest credit union. With over 550 dedicated employees, we serve more than 200,000 members across 23 branches in Minnesota and Wisconsin. Our vision is to deliver exceptional financial experiences, and to achieve this, we need exceptional people! Join our expanding team and help us fulfill our mission to engage, educate, and inspire members toward lifelong financial well-being.

WHAT WE OFFER:

The salary range for this position is $19.40 to $24.00 per hour. In addition, we offer:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you - a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees - and, the longer your tenure, the more PTO you’ll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute - plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities - including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affinitive Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.