Consumer Loan Manager

Scu-Credit-Union; Marshall Corner (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

SCU Credit Union is seeking a Consumer Lending Manager to lead strategy, people, technology, and day-to-day operations of the consumer lending portfolio. This role focuses on member experience, responsible growth, and strong relationships as we expand auto, personal loans, credit cards, and related lending programs.

The ideal leader will drive efficiency, leverage data and technology, and partner with senior leadership to optimize processes, pricing, and risk management while developing a

Qualifications

• 5+ years of experience leading teams in a management role.
• Bachelor's degree and at least 7 years of Consumer Lending experience, or an equivalent combination of education and experience.
• Strong knowledge of consumer lending products, operations, underwriting, and lending regulations.
• Experience with lending technology and loan origination systems.
• Experience with MeridianLink, Jack Henry, and Velera credit card programs is a plus.

Responsibilities

• Lead the strategy by partnering with the Chief Lending Officer to develop and execute short- and long-term consumer lending strategies.
• Drive growth, profitability, portfolio quality, and a differentiated member experience.
• Oversee consumer loan processing, underwriting, decisioning, and funding.
• Manage risk and compliance in collaboration with Compliance.
• Monitor lending production, portfolio quality, delinquency, and profitability.

Skills

Leadership

Lending knowledge

Data analysis

Communication skills

Education

Bachelor's degree in business or related field

Tools

MeridianLink

Jack Henry

Velera

Job description

Description

Lead. Innovate. Grow. Make an Impact.

Are you a consumer lending leader who knows that great lending is about more than approving loans?

We’re looking for a Consumer Lending Manager to lead the strategy, people, technology, and day-to-day operations behind our consumer lending portfolio. This is an opportunity to make a meaningful impact at a credit union where member experience, responsible growth, and strong relationships matter.

As Consumer Lending Manager, you’ll help shape the future of our consumer lending programs—from auto and personal loans to credit cards, recreational vehicles, overdraft lines, and Mass Save loans. You’ll partner with senior leadership to identify opportunities, leverage technology and data, improve processes, manage risk, and make it easier for members to access the credit they need.

If you’re energized by growing a business, developing people, solving problems, and finding smarter ways to serve members, we’d love to hear from you.

What You’ll Do

Lead the Strategy

• Partner with the Chief Lending Officer to develop and execute short- and long-term consumer lending strategies.
• Drive growth, profitability, portfolio quality, and a differentiated member experience.
• Monitor market conditions, competitive rates, lending trends, and member needs to identify opportunities.
• Recommend new products, technologies, vendors, and processes that expand access to credit and strengthen our competitive position.
• Help develop and manage the consumer lending strategic plan and annual budget.

Lead the Team

• Inspire, coach, mentor, and develop a high-performing consumer lending team.
• Set clear goals and connect day-to-day activities to the Credit Union’s broader strategy.
• Create an environment focused on accountability, collaboration, continuous improvement, and exceptional member service.
• Oversee consumer loan processing, underwriting, decisioning, and funding.
• Support employee development through training on lending products, policies, procedures, systems, and regulations.
• Effectively lead and engage employees working in both remote and in-office environments.

Drive Innovation & Efficiency

• Look for ways to simplify processes, improve workflows, and create a better experience for both members and employees.
• Use technology, data, and automation to improve lending decisions and operational efficiency.
• Administer and maintain the MeridianLink loan origination system, including users, products, processes, rates, and automated decisioning.
• Evaluate opportunities to enhance lending technology and vendor relationships.
• Monitor lending performance against established objectives and implement improvements that increase productivity and profitability.

Manage Risk & Compliance

• Partner with Compliance to ensure consumer lending programs meet applicable federal and state laws and regulations.
• Stay current on regulatory changes and evaluate their impact on lending operations.
• Help ensure the Credit Union maintains a safe, sound, and compliant consumer loan portfolio.
• Partner with the Servicing Manager to maintain an effective Lending Quality Control/Assurance program.
• Oversee consumer lending examinations, audits, and corrective actions.
• Recommend changes to lending policies and oversee implementation of policies and procedures.

Manage Performance & Results

• Monitor consumer lending production, portfolio quality, delinquency, charge-offs, and profitability.
• Analyze and recommend consumer loan pricing and rates based on market conditions and Credit Union objectives.
• Prepare reports and presentations for senior management and the Credit Committee.
• Oversee lending-related reconciliations, invoices, general ledger activity, and reporting.
• Review and resolve escalated member loan complaints and concerns.

Requirements

What We’re Looking For

We’re looking for a leader who brings lending expertise, business curiosity, sound judgment, and a genuine commitment to developing people.

You’ll ideally bring:

• A minimum of 5 years of experience leading teams in a management role.
• A bachelor’s degree and at least 7 years of Consumer Lending experience, or an equivalent combination of education and experience.
• Strong knowledge of consumer lending products, operations, underwriting, and lending regulations.
• Experience with lending technology and loan origination systems.
• Experience with MeridianLink, Jack Henry, and Velera credit card programs is a plus.
• Strong analytical and problem-solving skills with the ability to translate data into action.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• A leadership style that builds trust, develops talent, encourages collaboration, and gets results.

The pay range for this position is $70,000 - $85,000 annually and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.