Consumer Lending Specialist I

Mazuma Credit Union; Olathe (KS); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off & holidays

401K with company match

Health, dental, vision benefits

On-site gym

Job summary

Mazuma Credit Union, headquartered in Overland Park, KS, seeks a Consumer Lending Specialist I to manage the onboarding lending experience for Members. You will handle inbound loan requests by phone and online, verify details, and provide a clear overview of the lending process while meeting sales and loan production goals.

The role emphasizes professional communication, adherence to lending policies, and collaboration across teams to ensure seamless service and member satisfaction.

Qualifications

• Minimum 2 years of experience in a banking or finance related role.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to multi-task and manage multiple tasks simultaneously.

Responsibilities

• Handle inbound consumer loan requests via phone and online channels.
• Verify applicant information and document necessary notes for decision.
• Explain lending process and lending products to Members.
• Originate loan applications submitted by phone and cross-sell products.

Skills

Communication skills

Attention to detail

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree in finance or business

Tools

Computer systems

Job description

Job DetailsJob Location: Headquarters - Overland Park, KS 66223-1258Position Type: Full TimeSalary Range: $21.22 - $30.64 HourlyJob Category: Sales

Mazuma is a local, award-winning Credit Union that has been in business since 1948.Our purpose is to makeKansas City a better place to live, work and bank!Our philosophy is to treat our Members and Team Members like family.We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Team Culture

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo.We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.

We are proactive collaborators and big fans of Teamwork!We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.

Self-development and the development of others is part of our Learning & Growth!We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Benefits

• Up to 27 days off a year, including:
  • 10 paid Holidays
  • Mental Health Day
  • Anniversary Day
  • PTO starting on the first day
• 40 hours of Paid Volunteer Time per year
• Traditional & Roth 401K with company match
• Medical, Dental, and Vision benefits effective 1st of the month following first day
• Wellness credit available for Medical premiums
• Company paid benefits including:
  • Basic Lifeand AD&D Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Vision Insurance
  • Maternity & Menopause Support Programs
  • Employee Assistance Program
• On-Site Gym at our Headquarterslocation in Overland Park
• Discretionary Stakeholders bonus program
• Attractive interest rates on Team Member checking & Team Member money market accounts
• Consumer and mortgage loan discounts

Role

The Consumer Lending Specialist I role is primarily responsible for owning the Onboarding Lending Experience for our Members. Responsibilities include the delivery of a seamless, Member-focused lending experience by handling inbound consumer loan requests via phone and online channels. This role plays a key part in verifying applications, clarifying Members’ needs and providing them with a detailed overview of the lending process. Responsibilities include adhering to lending policies and procedures, assisting Members with loan-related needs, and providing support or problem-solving through digital channels. This role also focuses on meeting and exceeding sales and loan goals while championing Mazuma’s culture and core values.

Essential Functions & Responsibilities

• Develop and maintain strong relationships with Credit Union Members by delivering personalized service and financial guidance.
• Address Member inquiries and concerns promptly and professionally, ensuring a high level of satisfaction and loyalty.
• Uphold professional phone and written communication etiquette in all interactions.
• Conduct thorough assessments of Members' financial situations to identify their needs and recommend appropriate Credit Union products and services.
• Actively promote Mazuma Credit Union’s loan offerings to enhance Members’ financial well-being.
• Originate loan applications submitted by phone.
• Thoroughly verify applicant information and clarify lending requests. Documenting applications with relevant notes needed for decision.
• Manage daily workflow and prioritize tasks to meet service level expectations. With the ability to manage multiple tasks simultaneously.
• Effectively communicate details of all Mazuma’s lending products and ancillary products.
• Effectively communicate details of each disclosure and loan document type to Members.
• Meet and exceed expectations in loan production, referrals, cross-selling, and any other assigned goals.
• Collaborate with internal Teams to ensure seamless service delivery and Member engagement across all touchpoints.
• Monitor and analyze Member feedback to identify opportunities for service improvement and innovation.
• Stay informed about industry trends and regulatory changes to provide Members with up-to-date information and advice.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision

Culture Expectations

• Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and should lead by example.
• Teamwork – Proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.
• Learning & Growth – Demonstrates initiative in not only self-development, but the development of others. Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.
• Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction.

Knowledge and Skills

Required Experience

Minimum 2 years of experience in a banking or finance related role

Preferred Experience

• Knowledge of credit union policies and regulations
• 1 year of lending sales experience
• Experience in a call-center or out-bound sales

Education

Required Education

High school diploma or equivalent

Preferred Education

Bachelor’s degree in finance, business administration, or a related field.

Other Skills

• Effective problem solving and sound decision making
• Strong organizational skills
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to multi-task
• Excellent verbal and written communication
• Basic proficiency in computer systems and willingness to learn internal platforms

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise.

Equal Employment Opportunity

Mazuma Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.