Consumer Lending Loan Coordinator

Redwoodcu; Napa (CA); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Employee performance incentive plan

Paid holidays

Birthday off

Job summary

Redwood Credit Union in Napa, CA seeks a Consumer Lending Loan Coordinator to provide general assistance and departmental support while delivering superior member service. You will handle loan status communications, assist lending teams, maintain records in Symitar, and help ensure timely funding.

The role requires strong communication, confidentiality, and the ability to work a rotating schedule, including occasional Saturdays.

Qualifications

• Strong knowledge of lending principles, practices, rules and regulations.
• Ability to handle confidential financial information with discretion.
• Experience with tracking loan statuses and documentation.
• Willingness to work a rotating schedule, including some Saturdays.
• Must be registered and designated Credit Endorsee with the California Department of Insurance.

Responsibilities

• Provide exceptional member service and departmental support.
• Communicate with Members regarding loan status and required documents.
• Assist lending teams with loan queues, funding, and file completion.
• Maintain tracking records in Symitar and file UCCs for certain loan types.
• Follow up on documentation needed for funding and audits.
• Identify cross-sell opportunities and report daily issues with loan files.

Skills

Effective communication

Written and verbal communication

Attention to detail

Team collaboration

Independent and discreet

Loan processing knowledge

Multitasking and prioritization

Education

High school diploma or equivalent

Tools

Internet-based loan origination software

Job description

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.

Key Responsibilities

Member Service

• Provide exceptional service to all Members, officials, internal team members, and service providers.
• Provide general assistance and departmental support in completing tasks or projects.
• Provide phone coverage for the department at all times.
• Communicate with Members regarding their loan status and request documentation needed to close the loan.
• Compose and type letters, memos, and reports for staff and Members.
• Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
• Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.

Lending Support

• Assist Direct lending with loan queues and funding when needed.
• Assist Indirect lending with loan packages and funding when needed.
• Manage the loan completion process with Member from approval to funding.
• Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.
• Follow up with Members, dealers, or vendors for any documentation needed for funding.
• Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• Identify cross sell opportunities that will benefit Member.
• Report daily any problems or concerns with specific loan files.
• Propose new or improved processes that will improve current processing structure.
• Review and complete daily lending reports.

Qualifications

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of lending principles, practices, rules, regulations, and sales.
• Knowledge of compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.
• Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month).
• Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.

Compensation

Base starting range: $23.00 to $29.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement – Merit increase based on performance
• 401(k) program with employer match
• Time Off – Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks

• RCU employees are eligible for a 0.75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements

• Ability to talk on the phone.
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.*

About Redwood Credit Union

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well‑being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well‑being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people‑first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well‑being for all.

We are an Equal Opportunity Employer