Consumer Client Service Manager

First-Merchants-Bank; Harlan (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k

HSAs & FSAs

Vacation & sick time

Paid holidays

Tuition reimbursement

Job summary

First Merchants Bank in Indiana is seeking a Banking Center Manager to lead sales tactics, increase deposits and loans, and grow market share. You will drive customer engagement and coach staff to deliver the whole bank experience.

You will supervise teller operations, monitor the branch scorecard, ensure regulatory compliance, and mentor teams in cross-selling and referrals. A strong banking background and leadership are essential.

Qualifications

• High school diploma or equivalent (GED/HSE) required.
• Over one year of sales, management, banking, or related experience.
• S.A.F.E Act registration via NMLS required at employment.
• Notary Public designation must be obtained within six months.

Responsibilities

• Lead sales tactics and strategies to drive deposit and loan growth.
• Provide formal and informal coaching sessions monthly.
• Educate customers on electronic banking products via kiosk.
• Use guided conversations to deepen relationships and increase share of wallet.
• Assist teller line during peak times to reduce wait times.
• Manage all banking center operations and meet performance scorecard goals.
• Monitor deposit/loan exceptions and ensure timely resolution and compliance.

Skills

Sales

Management

Team leadership

Cross-selling

Banking experience

Education

High school diploma

S.A.F.E Act registration (NMLS)

Notary Public designation

Job description

• Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans.
• Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process.
• Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed.
• Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet.
• Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps.
• Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center.
• Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED/HSE).
• Experience - Over one (1) year of sales, management, banking, or related experience.
• License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
• Other - Obtain Notary Public designation within six (6) months of employment.

The following would be a plus:

• Demonstrated ability to sell and cross-sell bank products and services.
• Supervisory or lead experience in the banking industry.
• Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.